Navitus Health Solutions is seeking a Sr. Client Services Executive I to join our team!
National Accounts Management requires a highly strategic and consultative approach, focused on managing complex client needs, delivering customized solutions, and cultivating senior-level relationships across large organizations. This role demands the ability to operate with structure and discipline while also navigating ambiguity—balancing tailored strategy, cross-functional coordination, and long-term growth objectives.
Success in this role requires a strong commitment to standards, and maintaining consistency and rigor in execution. The ideal candidate demonstrates sound judgment, attention to detail, and the ability to deliver reliable, high-quality outcomes as client relationships evolve. This role also includes travel to our corporate headquarters and client sites to support relationship management and business objectives.
The Sr. Client Services Executive I (SCSE) is a highly motivated professional with at least 7 years of successful experience interfacing directly with larger more complex clients preferably in healthcare, to manage existing Pharmacy Benefit Management clients. The position is responsible for the co-development of long-term account strategy for their assigned Clients. Working with subject matter experts, the Sr. CSE will be responsible for identifying “up sell” and expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan. The Sr. CSE will be responsible for client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interface with the Clinical Account Executive for clinical issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.
Is this you? Find out more below!
ResponsibilitiesHow do I make an impact on my team?
- Support/back up the CSE, Senior CSC and CSC responsibilities
- Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
- Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
- Conduct Client training (Client Portal Site, Navi-Claim, etc.)
- Assist with escalated member/Client issues requests
- Identify and present Client opportunities to improve costs, service and health
- Contract maintenance and performance
- Travel to Client sites
- Provide mentoring to the coordinator levels and CSEs
- Other duties as assigned
What our team expects from you?
- Bachelor's degree in business, marketing, or related area preferred
- Knowledge of PBM or health care industry preferred.
- At least 7 years of successful experience interfacing directly with internal and/or external clients in roles using requirements-gathering, persuasion, and other sales techniques.
- Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives.
- Ability to work independently and prioritize work to meet client needs.
- Strong team orientation, commitment to sales and client service and desire to succeed.
- Willingness to travel as needed to meet goals.
- Excellent verbal and written communication, presentation and negotiation skills required.
- PC skills; Microsoft Office, Email, and Internet.
- Ability to manage coordinator level resources
- Valid State Driver’s License and current Automobile Insurance Policy
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
#LI-Remote
Location : AddressRemote Location : CountryUS
Skills Required
- At least 7 years of successful experience interfacing directly with internal and/or external clients using requirements-gathering, persuasion, and sales techniques
- Strategic thinking ability and skill in preparing and executing business plans
- Ability to work independently and prioritize work to meet client needs
- Strong team orientation and commitment to sales and client service
- Willingness to travel as needed
- Excellent verbal and written communication, presentation, and negotiation skills
- PC skills, including Microsoft Office, email, and internet use
- Ability to manage coordinator-level resources
- Valid state driver's license and current automobile insurance policy
- Participation in and support of compliance program objectives
- Ability to interact cooperatively and respectfully with other employees
- Bachelor's degree in business, marketing, or a related area
- Knowledge of the pharmacy benefit management or healthcare industry
What We Do
A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey.
