Client Services Coordinator

Posted 8 Days Ago
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Leeds, West Yorkshire, England, GBR
In-Office
Mid level
Greentech • Energy
The Role
Manage client energy portfolios including bill validation (including flexible contracts), handling complex queries and metering disputes, consumption analysis, and client communications. Perform data analysis in Excel and Systems Link, support supplier relationships, create bill validation reports, and assist ad-hoc energy workstreams.
Summary Generated by Built In

Ameresco, Inc. (NYSE:AMRC) is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition. We are a trusted, full-service partner to public sector and government entities, K-12 schools, higher education, utilities, and healthcare customers across the U.S., Canada, the U.K., and Europe. 

At Ameresco, we show the way by developing, constructing and operating tailored smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades that drive cost savings, resilience, decarbonization, and innovation. Our comprehensive portfolio is built to address the challenges of today and adapt the future, ensuring long-term sustainability and success for our customers.

Ameresco Leeds

Ameresco Leeds is an award winning management consultancy business, specialising in energy, providing strategic advice, risk management and energy analytics and energy optimisation services to clients throughout the UK.  Ameresco is going through an exciting period of planned growth and are looking to recruit for their UK operation in Yorkshire. This opportunity is hybrid and based out of the Leeds, UK office.

Ameresco have a unique combination of energy industry, trading and financial expertise (developed at Yorkshire Electricity, Scottish Power, Npower, BP and Ernst & Young) that ensures we bring a multi-disciplined approach to the optimal procurement, planning and ongoing management of energy costs, usage and associated carbon emissions.

Ameresco Leeds have placed over 2,000 energy contracts worth in excess of £1 billion with 35+ suppliers on behalf of nearly 200 clients.  We focus on a small number of high-value industrial and commercial clients with a considerable energy spend.

Client Services

The Client Services team are each allocated a number of clients and provide services across our client’s electricity/gas/water portfolios that can be summarised as follows:

  • Bill Validation

  • Historical Bill Validation

  • Tenant Billing

  • Portfolio Management

  • Query Handling

  • Consumption analysis

Role Scope – Client Services Coordinator

The Client Services Coordinator will be expected to perform all the tasks of the Client Services Administrator and in addition be able to work on more complex clients’ portfolios on a solo basis.  Their role will include:

  • Bill validation of invoices with more variable elements, such as those relating to flexible contracts

  • Handling and recording of more complex queries such as metering disputes

  • Consumption analysis such as capacity reviews

  • Communication with clients through emails and meetings and where necessary supported by more senior members of the team

Role Duties

  • Ability to effectively perform analysis on a range of data within excel and other systems (such as Systems Link) used within the business

  • Support the team in building and maintaining a good working relationship with Ameresco’s key utility supplier base

  • Support the team in creating/maintaining bill validation reports for Ameresco clients

  • Support other ad-hoc energy solutions based workstreams where required

  • Team player with the intellectual rigour, attention to detail and personality to command respect internally and externally

Minimum Qualifications

Experienced in:

  • Data analytics and a competent excel user

  • Handling large quantities of numerical data

  • Handling client queries in a complex business environment

  • Client facing communications

  • Previous and relevant industry knowledge

Personal Attributes

The successful candidate will be enthusiastic, confident and have a flexible approach to work. They will be customer focused, passionate about energy efficiency and renewable energy.  They should be able to demonstrate good organisational skills including the ability to multi-task, prioritise work under pressure and complete within deadlines.

They must demonstrate that they are able to communicate with clients in a supportive and professional manner.

All Applicants must have the legal right to work in the UK.

#LI-HP1

AMERESCO challenges the brightest, most talented, and creative individuals in the industry by providing an environment that fosters initiative and achievement. We are proud of our comprehensive and competitive employee benefits, including people-oriented insurance, investment, and incentive plans.

All official communications from Ameresco will originate from an @ameresco.com email address. Any correspondence from other domains should be regarded as fraudulent. Please report any suspicious activity to the platform where the issue was encountered.

Ameresco is an Equal Opportunity Employer. 

Skills Required

  • Data analytics and competent Excel user
  • Experience handling large quantities of numerical data
  • Experience handling client queries in a complex business environment
  • Client-facing communications experience
  • Previous and relevant energy industry knowledge
  • Ability to perform data analysis using Systems Link or similar systems
  • Legal right to work in the UK

Ameresco Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ameresco and has not been reviewed or approved by Ameresco.

  • Healthcare Strength Health coverage includes medical, dental, and vision options, alongside an Employee Assistance Program with mental-health access and wellbeing platforms. Paid time off and leave policies are also described as part of a broader, well-rounded benefits package.
  • Retirement Support Retirement offerings include a 401(k) with a company match that is characterized as relatively strong in several places. An Employee Stock Purchase Plan is also positioned as an additional long-term financial benefit.
  • Leave & Time Off Breadth Time-off provisions include vacation, holidays, sick leave, paid parental or bonding leave, and dedicated paid volunteer time. This breadth can add meaningful value to total rewards beyond base compensation.

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The Company
HQ: Framingham, MA
1,124 Employees
Year Founded: 2000

What We Do

Ameresco, Inc. (NYSE: AMRC) is an independent, integrated, comprehensive energy efficiency and renewable energy company that is building a sustainable future with public organizations and private enterprise throughout North America and the United Kingdom. Through energy audits, innovative engineering, utility-scale solar farms and deep energy retrofits, Ameresco applies forward-thinking technology to the challenges of controlling emissions, enhancing energy security and shifting toward clean, renewable sources of power.

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