WHAT IS ON OFFER
Alfred H Knight is looking for a Mandarin speaking Client Services Coordinator to join our team based in Liverpool, UK. You will be responsible for providing excellent customer service to our clients by liaising with our overseas offices, both verbally and electronically. Within the operations team, you will handle all client inquiries and communicate with clients professionally, accurately, and efficiently. To be successful, you must have excellent time management skills, client relationship-building capability and the willingness and ability to understand technical and operational activities. The ability to identify and solve problems is vital, you must also be able to work independently and prioritise tasks.
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals and solid fuels industries.
We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.
DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight you will need to display the following:
REQUIRED KNOWLEDGE AND WORK EXPERIENCE
Essential
- Excellent Client liaison skills, presenting a professional image and able to develop strong Client relationships.
- Excellent interpersonal skills with the ability to communicate (verbally and in writing) and liaise professionally at all levels within and outside of the Company.
- A technical mindset that allows for a clear understanding of operational activities, areas of risk and how to navigate them.
- A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
- Excellent organisation with great attention to detail and accuracy.
- Ability to work under pressure and meet tight deadlines.
- A proactive approach working from own initiative.
- IT Literate: Competent with Microsoft Office and Google Suite packages and confident in preparing management information and reports.
- Ability to meet key performance indicators.
- A team player who shows dignity and due respect for colleagues.
- Experience in Customer Service, Technical Help-Desk or Administration is advantageous.
Required Qualifications
- Minimum: GCSE grade A-C or equivalent in English Language, Maths, and Science.
- Advantageous: A degree or equivalent in Business, A Non-Biological Science, Logistics and Supply Chain Management, or a similar field.
Required Languages
- Mandarin.
Hours of work - Monday - Friday 08:30 - 17:00
Hybrid working system - 3 days office working -2 days home based.
BENEFITS
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance, and an employee assistance program.
If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Skills Required
- Excellent client liaison skills and ability to develop strong client relationships
- Excellent interpersonal, verbal and written communication skills
- Technical mindset with understanding of operational activities and risk areas
- Understanding of quality of service and service delivery factors
- Excellent organisation, attention to detail and accuracy
- Ability to work under pressure and meet tight deadlines
- Proactive, able to work on own initiative
- IT literate: competent with Microsoft Office and Google Suite; confident preparing management information and reports
- Ability to meet key performance indicators
- Team player who shows dignity and respect for colleagues
- Experience in Customer Service, Technical Help-Desk or Administration
- Minimum: GCSE grade A-C or equivalent in English Language, Maths, and Science
- Advantageous: Degree or equivalent in Business, Non-Biological Science, Logistics and Supply Chain Management, or similar
- Mandarin language proficiency
What We Do
Alfred H Knight is a leading global provider of independent inspection, analytical, and technical consultancy services. With over 140 years of experience, the company serves the metals, minerals, solid fuels, and agricultural industries, ensuring accurate and reliable results through a global network of strategically located laboratories and inspectors across more than 45 countries.
