About the Role
We are hiring a Client Retention Associate to support and grow our client retention efforts. This role focuses on maintaining strong client relationships, proactively addressing at-risk accounts and ensuring a high quality client experience throughout the life of the account.
Key Responsibilities
Support renewal efforts by addressing concerns, resolving issues and reinforcing Proper’s value
Handle objections and provide coverage comparisons
Collaborate cross-functionally with underwriting, CAM team and support
Maintain accurate notes and follow established retention workflows
Manage retention conversations with existing clients
Qualifications
1-3 years of experience in account management, customer support or sales
Strong communication skills and comfort handling difficult client conversations
Coachable and receptive to feedback
Highly organized and efficient with quick turnaround
Comfortable working in a fast-paced environment
What Success Looks Like
Clear reduction in avoidable cancellations and improved client satisfaction
Clients feel heard, supported and confident in continuing their relationship with Proper
Retention conversations are timely, professional and well documented
Strong partnership with retention team and Director of Retention
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
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Skills Required
- 1-3 years of experience in account management, customer support or sales
- Strong communication skills and comfort handling difficult client conversations
- Coachable and receptive to feedback
- Highly organized and efficient with quick turnaround
- Comfortable working in a fast-paced environment
HUB International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HUB International and has not been reviewed or approved by HUB International.
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Flexible Benefits — Flexible spending accounts and pre-tax commuter programs are available, alongside a broad menu of voluntary options such as legal plans, accident coverage, and group auto/home insurance.
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Healthcare Strength — Health, dental, and vision coverage are offered with multiple medical plan options, complemented by life and disability coverage and a dedicated wellbeing program with activities and tools.
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Retirement Support — A retirement savings plan is provided with a discretionary company match and access to financial planning assistance tools.
HUB International Insights
What We Do
Hi, we’re HUB. We advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy. So you’re ready for tomorrow. About Hub International Headquartered in Chicago, Illinois, Hub International Limited (Hub) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, Hub’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.
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