Who we are?
InfoTrack is a leading SaaS technology innovator that is helping a range of professionals, businesses and individuals in a digital age. We care about what we do and the people we work with. We partner with our clients to identify their challenges and constantly look for ways to evolve our products to maximise their impact.
The Role
As a Client Relationship Manager, you'll be responsible for growing and retaining InfoTrack's existing client base by building strong relationships, increasing product adoption, and identifying opportunities to upsell and cross-sell our solutions. You'll work proactively with clients through phone, email and webinars, ensuring they maximise the value of InfoTrack while delivering an outstanding customer experience.
About you
You'll be a relationship-focused sales professional who enjoys helping customers succeed while achieving commercial outcomes. You're organised, proactive and thrive in a fast-paced environment.
Key Roles and Responsibilities
- Build trusted relationships with existing clients to drive retention and long-term loyalty.
- Deliver product training and education to increase client adoption and engagement.
- Identify opportunities to upsell and cross-sell InfoTrack products and services.
- Monitor client usage, proactively address risks, and minimise churn.
- Manage a high volume of outbound client activity (30+ calls per day).
- Partner with internal teams to deliver the best outcomes for clients.
Skills, Knowledge and Experience:
- Experience in account management, customer success or sales.
- A proven track record of upselling, cross-selling and achieving sales targets.
- Exceptional communication, presentation and relationship-building skills.
- Confidence delivering client training, demonstrations or webinars.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive, resilient and self-motivated approach.
- Experience using CRM platforms such as Salesforce and the Microsoft Office Suite.
- Knowledge of the legal or conveyancing industry is advantageous but not essential.
The Rewards and Culture
We’re proud of our culture and deeply value the experience of every team member. When you join us, you’re not just taking on a job, you’re joining a company that invests in your growth, well-being, and success. We have created a culture that provides our people with platforms to share their ideas so we can shape the future of our products.
What We Offer:
Personal Development We have a rich history of providing people with growth opportunities throughout their InfoTrack journey. We provide our people with professional development plans, technical training, leadership programs, and clear career progression opportunities.
Reward & Recognition We have a culture of recognising the contributions of our people and rewarding them for their impact. We have various formal recognition programs as well as access to our employee share scheme. We put an emphasis on staff happiness, so we have a well-stocked snack cupboard, weekly catered lunches, free breakfast every morning and locally based social committees that drive events for each office including a Table Tennis competition.
Health & Wellbeing We care about our people’s well-being and that is why we offer a range of benefits including fully covered gym memberships, monthly in-house massages, progressive leave policies and access to an Employee Assistance Program.
Join a company that puts people first, where your contributions are valued, and your potential is supported every step of the way. Apply now or message us directly to find out more!
At InfoTrack we are a diverse workforce and we’re proud to be an equal opportunity employer. We believe our differences make us stronger. We therefor encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.
Skills Required
- Experience in account management, customer success, or sales.
- Proven track record of upselling, cross-selling and achieving sales targets.
- Exceptional communication, presentation and relationship-building skills.
- Confidence delivering client training, demonstrations or webinars.
- Strong organisational skills with the ability to manage multiple priorities.
- Proactive, resilient and self-motivated approach.
- Experience using CRM platforms such as Salesforce and the Microsoft Office Suite.
- Ability to manage a high volume of outbound client activity (30+ calls per day).
- Knowledge of the legal or conveyancing industry.
What We Do
InfoTrack is the leading innovator in legal technology and pioneers of property conveyancing automation in Australia. We provide an integrated platform that enables our clients to find, analyse, organise and communicate information efficiently and effectively. InfoTrack has been at the forefront helping businesses through technology innovation for over 21 years and has a deep understanding of the legal and conveyancing industry with over 8,000 legal clients across Australia. More than just an award-winner of technology solutions, InfoTrack has repeatedly been named Great Place to Work, most recently ranked 6th. Our company ethos of 'Effort over obligation’ helps our people achieve our mission as every employee’s work output is fast-paced and of a high calibre. Our people are passionate about achieving their goals and subsequently seeing the company succeed. Our business performance isn't just based on numbers, it's based on attitude, engagement, employee satisfaction and more. Our service is second to none. The awards we win for culture, service, and products are a testament to how far we have come as a company and how we have developed over the years. Since 2014, our award wins show no signs of slowing down as we continue to expand into new markets.
