Who we are?
InfoTrack is a leading SaaS technology innovator that is helping a range of professionals, businesses and individuals in a digital age. We care about what we do and the people we work with. We partner with our clients to identify their challenges and constantly look for ways to evolve our products to maximise their impact.
The Role
Reporting to the Team Leader (NSW), the Associate Client Relationship Manager supports the growth and retention of InfoTrack’s existing client base by engaging with clients, increasing product usage, and identifying opportunities for improvement.
This role is ideal for someone starting their career in account management or sales. You will learn how to train clients, build relationships, and promote InfoTrack solutions through regular client contact, sales support activities, and structured coaching.
About you
You’re a proactive communicator who builds strong client relationships, supports product adoption, and helps the sales team succeed. Organised, adaptable, and detail-focused, you enjoy guiding clients, spotting opportunities, and contributing to team success.
Key Roles and Responsibilities
- Build and maintain client relationships via phone, email, and meetings.
- Activate dormant accounts and deliver basic product training.
- Promote additional InfoTrack products and identify opportunities.
- Assist sales teams with outreach, proposals, and campaigns.
- Track client activity and maintain accurate Salesforce records.
- Support team initiatives, reporting, and process improvements.
Skills, Knowledge and Experience:
- Interest in sales, account management, or customer service
- Strong communication skills and professional phone manner
- Comfortable using computers and business software
- Experience with Microsoft Word, Excel, and PowerPoint preferred
- Salesforce experience helpful but not required (training provided)
- Knowledge of legal or conveyancing processes is advantageous but not essential
- Positive attitude, reliability, and eagerness to learn
The Rewards and Culture
What We Offer:
Personal Development We have a rich history of providing people with growth opportunities throughout their InfoTrack journey. We provide our people with professional development plans, technical training, leadership programs, and clear career progression opportunities.
Reward & Recognition We have a culture of recognising the contributions of our people and rewarding them for their impact. We have various formal recognition programs as well as access to our employee share scheme. We put an emphasis on staff happiness, so we have a well-stocked snack cupboard, weekly catered lunches, free breakfast every morning and locally based social committees that drive events for each office including a Table Tennis competition.
Health & Wellbeing We care about our people’s well-being and that is why we offer a range of benefits including fully covered gym memberships, monthly in-house massages, progressive leave policies and access to an Employee Assistance Program.
Join a company that puts people first, where your contributions are valued, and your potential is supported every step of the way. Apply now or message us directly to find out more! We have three roles available in NSW, VIC & QLD
At InfoTrack we are a diverse workforce and we’re proud to be an equal opportunity employer. We believe our differences make us stronger. We therefor encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.
Skills Required
- Interest in sales, account management, or customer service
- Strong communication skills and professional phone manner
- Comfort using computers and business software
- Positive attitude, reliability, and eagerness to learn
- Experience with Microsoft Word, Excel, and PowerPoint
- Salesforce experience
- Knowledge of legal or conveyancing processes
What We Do
InfoTrack is the leading innovator in legal technology and pioneers of property conveyancing automation in Australia. We provide an integrated platform that enables our clients to find, analyse, organise and communicate information efficiently and effectively. InfoTrack has been at the forefront helping businesses through technology innovation for over 21 years and has a deep understanding of the legal and conveyancing industry with over 8,000 legal clients across Australia. More than just an award-winner of technology solutions, InfoTrack has repeatedly been named Great Place to Work, most recently ranked 6th. Our company ethos of 'Effort over obligation’ helps our people achieve our mission as every employee’s work output is fast-paced and of a high calibre. Our people are passionate about achieving their goals and subsequently seeing the company succeed. Our business performance isn't just based on numbers, it's based on attitude, engagement, employee satisfaction and more. Our service is second to none. The awards we win for culture, service, and products are a testament to how far we have come as a company and how we have developed over the years. Since 2014, our award wins show no signs of slowing down as we continue to expand into new markets.
