Jobs at InfoTrack AU

Supports growth and retention of existing SaaS clients through relationship management, account activation, product training, product promotion, and sales support. The role involves client communication by phone, email, and meetings; maintaining Salesforce records; identifying opportunities; assisting with proposals and campaigns; and contributing to reporting and process improvements. It is designed for an early-career candidate interested in account management, sales, or customer service, with structured coaching and training provided.

Manage and grow existing client accounts by building relationships, delivering product training, increasing adoption, identifying upsell/cross-sell opportunities, monitoring usage to reduce churn, and managing high-volume outbound activity while partnering with internal teams to deliver client outcomes.

Support transactional accounting and month-end reporting: manage end-to-end accounts payable, banking and payments, corporate card and expense processing, vendor and bank reconciliations, payroll backup, journal entries, accruals, and maintain financial records and controls while improving processes and liaising with stakeholders.

Administer HRIS and payroll processes, ensure employee data accuracy, produce HR reporting and BI dashboards, support payroll coordination, compliance reporting (WGEA), and provide general People & Culture administrative support and process improvements.

Operate and improve privacy and fraud management frameworks, perform PIAs and fraud risk assessments, triage incidents and investigations, review product changes for privacy/fraud risk, maintain governance documentation (eg Vanta), prepare compliance and accreditation evidence, and support security controls (ISM/IRAP) and stakeholder training.

Drive new business and exceed sales targets by identifying and closing InfoTrack Website clients across NSW. Develop growth opportunities, conduct on-site visits, implement post-sales training and account management, and maximize use of InfoTrack services while building strong client relationships and delivering exceptional customer experiences.