PropHero is an AI-driven marketplace transforming property investment. Backed by global VCs and founded by McKinsey alumni, we’re expanding our team. Join our thriving, and flexible culture, surrounded by ambitious individuals driving change. At PropHero, we’re making property investment as simple as shares or ETFs—be part of the future we’re building!
We are value-driven!
🤝 BELIEVE: We have a contagious passion and entrepreneurial spirit.
🔍 CONNECT: We care for each other and create a “one-team” spirit.
📈 RAISING THE BAR: We push for exceptional performance and never settle for mediocrity.
🔥 OWN IT: We are owners no matter the circumstances.
🌐 DELIVER: We deliver meaningful, measurable outcomes driving a positive impact.
Do these values resonate with you? Keep reading!
The Role We are looking for a Client Relationship Manager to lead our team of Property Coaches, who are responsible for guiding clients from the moment a sale closes through the materialization and consolidation of their real estate investment. This role reports directly to the Head of Global Sales and is essential to ensuring an excellent client experience, maximizing satisfaction, and activating repeat‑purchase opportunities.
Responsibilities
Lead, train, and develop the Property Coaches team, ensuring high standards of client support.
Oversee each Property Coach’s client portfolio, guaranteeing balanced distribution and active follow‑up across all stages of the investment process.
Design and continuously improve the onboarding and post‑sale playbook, integrating tools such as HubSpot to enhance client tracking and consistency.
Define and monitor KPIs related to satisfaction, retention, and repeat purchases, driving performance and continuous improvement.
Act as an escalation point for complex cases or high‑value clients, collaborating closely with Operations and Legal when needed.
Work hand‑in‑hand with Sales (SDRs/Closers) to ensure a seamless transition from the sales process to post‑sale support.
Contribute to recruitment, onboarding, and career development of Property Coaches.
What we’re looking for
Minimum 5 years of experience leading customer‑facing teams (Customer Success, Account Management, Client Relationship roles), ideally in high‑ticket sectors such as real estate, private banking, or wealth management.
Proven ability to manage and develop relationship‑driven teams focused on client satisfaction and loyalty.
Strong data‑driven mindset and comfort working with CRM systems (ideally HubSpot) and satisfaction/retention metrics.
Excellent leadership, communication, empathy, and trust‑building skills.
Ability to handle complex cases and build long‑term client relationships.
Valuable: knowledge of the real estate or investment sector.
What can we offer you:
🚀 Growth Mindset
We believe in pushing boundaries and embracing challenges. Whether it’s exploring new tools, improving processes, or taking on uncharted projects, we support a culture of curiosity and innovation where learning never stops.
🌎 A Diverse, Collaborative Team
Join a global team that celebrates diversity and thrives on collaboration. With team members from all over the world, we bring together unique perspectives, ideas, and experiences to create meaningful impact and drive innovation.
📚 Continuous Learning & Development
No matter your background or field of study, you’ll find endless opportunities to learn, grow, and contribute. Our open, transparent environment encourages the exchange of ideas, helping you unlock your full potential.
🌟 Career Growth in an Early-Stage Startup
Be part of a fast-growing startup with global ambitions. As we scale, so will your opportunities to take on more responsibility, shape our success, and advance your career.
💰 Competitive Compensation Package
We value your contributions and offer a competitive economic package to match your impact.
Diversity Statement
At Prophero, we are committed to fostering an inclusive and equitable workplace where diverse perspectives and backgrounds are not only welcomed but celebrated. We believe that diversity drives innovation and empowers us to build stronger connections with our clients and communities.
Prophero is an equal opportunity employer and is dedicated to ensuring a hiring process free from discrimination based on race, ethnicity, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law. Our mission is to create a workplace where everyone feels valued, supported, and empowered to achieve their full potential.
Skills Required
- Minimum 5 years of experience leading commercial teams
- Proven track record managing SDR and/or Closer teams with measurable conversion and growth results
- Comfortable working with CRM systems (ideally HubSpot)
- Strong data orientation; experience with dashboards and reporting
- Excellent leadership and people-development skills; ability to train, motivate, and grow a team
- Outstanding communication skills and ability to thrive in a dynamic, fast-changing environment
- Experience in proptech, real estate, fintech, or high-growth startups
What We Do
Unlock your property investment potential Winners of the PropTech Most Innovative Award for Consumer Start-up and the Proptech Start-up of the Year at the #PropTechAwards We help you find, purchase and manage the best investment properties. PropHero is a data-driven and AI-enabled digital property investment platform that helps you find, buy and manage the best investment properties. We make property investing simple, transparent and more profitable. Our mission is to help you build wealth through property investment. Harnessing the power of data and AI, our proprietary technology identifies the right investment properties with the potential for high return and low risk. Our national network of trusted real estate professionals assists with the ownership process including inspections, offers, financing, conveyancing, tenants and property management. We aim to reduce the time required to invest in property by 90% by using technology as much as possible for market discovery, research & analysis, and communications. The human touch remains vitally important for trust and confidence, so we give you a personal Property Coach. Your Property Coach will help you to define your investment strategy and support you through all the stages of buying and managing your property. Many of our clients now own multiple properties. Our Co-Founders, Pablo Gil Brusola and Mickael Roger, are experienced and enthusiastic property investors, who wanted “an app for that” to streamline this complex process. At the same time, they wanted to make property investing more accessible for a new generation to invest with confidence. PropHero was launched with the ambition to make property investment simple, time-efficient and more profitable by using data, proprietary AI algorithms and an online platform to offer an end-to-end property investment service. It’s the “next gen” in buyer’s agent services.
