The Role
Lead executive relationships and growth for top enterprise Retail accounts, define multi-year digital and AI/cloud strategies, drive proposal development, and ensure delivery governance across onshore/nearshore/offshore teams. Oversee budgets, resourcing, risk management, QBRs, and operational execution to achieve client outcomes and expansion.
Summary Generated by Built In
About the job
Title – Client Partner / Director Enterprise Strategic Accounts
Location: Vaughan, Canada (Hybrid)
Reports To: SVP Client Success & Strategy
Travel: up to 50% to U.S. and India
About TechBlocks
TechBlocks is a global technology consulting and digital engineering firm headquartered in Toronto, with delivery centers across North America and India. We build modern, cloud-native, AI-enabled digital platforms for Fortune 500 and mid-market enterprises. Our engineering-led, design-thinking DNA drives innovation across industries like Retail, Energy & Utilities, Financial Services, and Industrial IoT.
Our clients include world's leading brands in retail, CPG, financial services, utilities amongst other verticals.
Role Overview
We are seeking a highly organized, hands-on, and strategic leader to serve as Director of Strategic Accounts, managing TechBlocks’ top enterprise clients in the Retail Domain. This person will combine exceptional relationship skills with program management discipline, ensuring client satisfaction, delivery excellence, and growth across multiple accounts.
The ideal candidate has deep experience in the Retail industry and technology professional services, operating within a U.S./Canada–India hybrid delivery model and is passionate about building AI- and cloud-native solutions that drive real business impact.
Key Responsibilities
Client Leadership & Growth
- Serve as the executive relationship leader across TechBlocks’ top enterprise clients in the FinTech/Utilities/Retail domain.
- Build deep, trusted partnerships with C-level and V-level executives (CIO, CTO, CDO, CPO, VP Engineering, CEO).
- Define and execute multi-year account strategies focused on digital transformation, AI, and cloud modernization.
- Identify growth opportunities within existing accounts and drive proposal development in collaboration with practice and delivery teams.
Program Governance & Operational Execution
- Be extremely organized and disciplined in managing complex enterprise programs with multiple workstreams.
- Own and manage delivery governance, including tracking budgets, milestones, resourcing, and customer satisfaction across accounts.
- Conduct regular health checks, QBRs, and governance reviews to maintain alignment with client business outcomes.
- Work closely with delivery leaders, HR, and resource management to ensure programs meet or exceed expectations.
- Stay hands-on — proactively track resource pipelines, hiring statuses, and utilization across global teams; manage risks and dependencies in real time.
Global Delivery Collaboration
- Operate seamlessly across onshore, nearshore, and offshore teams — leveraging TechBlocks’ Global Capability Center (GCC) model.
- Bridge delivery and strategy teams across Canada, the U.S., and India to ensure alignment and velocity.
- Champion a “One TechBlocks” culture rooted in transparency, collaboration, and innovation.
Qualifications
- 5+ Years of Retail Industry experience with knowledge of retail business Trends, Business Processes and Key challenges
- 15+ years in IT professional services or digital engineering firms; 5+ years in senior account or client partner roles managing large enterprise portfolios.
- Proven success managing $10M+ accounts with distributed delivery models (U.S./Canada + India).
- Strong understanding of digital transformation, AI/ML, data & analytics, and cloud-native software development (AWS, Azure, GCP).
- Must have a background in technology services/software engineering, not in infrastructure, licensing, or product resale.
- Exceptional program management and organizational skills, with the ability to manage multiple enterprise programs simultaneously.
- Hands-on leader with attention to detail, ability to dive into the trenches, manage resourcing and hiring risks, and drive outcomes proactively.
- Skilled at working with senior executives, influencing strategic agendas, and driving client success through operational excellence.
- Entrepreneurial mindset, growth-driven attitude, and strong business acumen.
Why TechBlocks
- Work directly with Fortune 500 executives and digital transformation leaders.
- Be part of a fast-growing, AI-native software engineering firm redefining global delivery through our GCC-as-a-Service model.
- Collaborate with global teams in Canada, the U.S., and India on cutting-edge cloud and AI initiatives.
- Competitive compensation, performance incentives, and a culture that values ownership, agility, and innovation.
Skills Required
- 5+ years of Retail industry experience with knowledge of retail business trends, processes, and challenges
- 15+ years in IT professional services or digital engineering firms, including 5+ years in senior account or client partner roles managing large enterprise portfolios
- Proven success managing $10M+ accounts with distributed delivery models (U.S./Canada + India)
- Strong understanding of digital transformation, AI/ML, data & analytics, and cloud-native software development (AWS, Azure, GCP)
- Background in technology services/software engineering (not infrastructure, licensing, or product resale)
- Exceptional program management and organizational skills to manage multiple enterprise programs simultaneously
- Hands-on leader able to manage resourcing, hiring risks, and drive outcomes proactively
- Skilled at influencing senior executives and driving client success through operational excellence
- Entrepreneurial mindset, growth-driven attitude, and strong business acumen
- Willingness to travel up to 50% to the U.S. and India
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The Company
What We Do
@TechBlocks we power the software defined industries (SDI) of today and tomorrow. We are a software engineering and consulting firm. We build modern digital value chains and businesses reimagined to create frictionless experiences for innovative monetization methods and drive unforeseen efficiencies. We are known to build world class custom platforms and products that are cloud native for some of the worlds largest brands. We are the go to technology partners for born in digital businesses that grew with us from "Concept to Commercialization" and have revenues between $100M - $10B. We help modern businesses transition just from a technology outsourcing mentality to help create globally distributed digital COEs and mature them. Our converged COEs that we create in partnership with our clients help power software factories that are extremely dynamic. We have created modern digital COEs and factories that are created with a single minded goal to future proof our clients businesses. Everything we do is centred around two philosophies and practices - Design Thinking and Lean Engineering. Whether it is building digital commerce platforms, marketplace for worlds largest retailers or smart utilities applications and products or digital health products/platforms that power wearables, patches or devices across healthcare landscape; we do it all with speed and sophistication that is unmatched in the industry
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