It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Our Values
- Integrity First: We uphold the highest ethical standards in everything we do.
- Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
- Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
- Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
- Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.
The Client Onboarding Specialist will lead the onboarding of new clients, ensuring a smooth transition onto Cisive's platform and solutions. This role will collaborate with cross-functional teams, guide clients through the onboarding process, and ensure all requirements are met and delivered within agreed upon timelines.
The candidate must be willing to WORK ONSITE in Quezon City, following US hours.
Duties and Responsibilities
- Serve as primary point of contact for assigned new client onboardings.
- Plan, coordinate, and execute onboarding plans.
- Create a collaborative partnership with internal teams.
- Establish strong rapport with new clients, proactively addressing their needs and concerns throughout the onboarding process.
- Work closely with sales, client success, and technical teams to coordinate seamless onboarding experiences.
- Provide clear communications and ensure all onboarding documentation is current and accurate.
- Continuously see opportunities to improve the onboarding process and enhance the overall client journey.
Qualifications
- Strong organizational skills with the ability to manage multiple onboardings simultaneously.
Graduate of any 2-year or 4-year course preferred; or has at least completed 2 years in college.
- Client-focused mindset with strong interpersonal and problem-solving abilities.
- Knowledge of background screening or similar industries (preferred)
- Strong focus on client satisfaction, providing timely support and creating effective solutions.
- Consistently deliver amazing client experiences.
Skills Required
- Work onsite in Quezon City and follow US hours
- Strong organizational skills with ability to manage multiple onboardings simultaneously
- Client-focused mindset with strong interpersonal and problem-solving abilities
- Graduate of any 2-year or 4-year course preferred or completed 2 years in college
- Knowledge of background screening or similar industries
- Strong focus on client satisfaction and providing timely support
Cisive Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisive and has not been reviewed or approved by Cisive.
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Flexible Benefits — Remote work options and flexible arrangements are highlighted as a clear advantage. Some roles also provide equipment for home offices.
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Retirement Support — A 401(k) company match is included in the benefits package, supporting long-term savings. The specific match percentage is not publicly detailed.
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Leave & Time Off Breadth — PTO, paid holidays, and floating holidays are part of the offering. Parental leave is also listed, expanding time-away options.
Cisive Insights
What We Do
Cisive is a global provider of compliance-driven human capital and risk management solutions. The company delivers employee onboarding and pre-employment background screening, employment intelligence, and industry-specific data services to large enterprises, particularly in regulated and risk-sensitive sectors. Its offerings support clients in healthcare, financial services, transportation, telecommunications, utilities, and home services, with dedicated in-country account management focused on accuracy, compliance, and customer satisfaction.
