The Role
The Customer Onboarding Specialist handles new client onboarding, provides technical support for GoHighLevel, assists with Facebook Ads, and communicates effectively with clients and teams.
Summary Generated by Built In
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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!
Customer Onboarding Specialist (Expert Tier)
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a Customer Onboarding Specialist (Expert Tier) to start immediately
Schedule
Full-Time: Monday to Friday
Hours: 9:00 AM – 5:00 PM EST
Key Responsibilities
Handle new customer onboarding by following established SOPs
Provide GoHighLevel technical support, including:
Integrating Zoom accounts
Assisting with phone verification issues
Support Facebook Ads–related inquiries, including:
Setting up Facebook Business Manager
Creating and managing ad accounts
Answering basic ad system questions
Communicate with clients and internal teams via Discord
Tools & Platforms
GoHighLevel
Meta (Facebook) Ads
Discord
Required Skills & Experience
Expert-level experience with GoHighLevel
Strong working knowledge of Meta Ads, Facebook Business Manager, and ad accounts
Previous experience in customer onboarding or customer support
Excellent spoken and written English (very good accent required)
Detail-oriented, reliable, and professional
Comfortable working with offshore teams
Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps
Benefits:
• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
PAY: PHP76,000.00
Skills Required
- Expert-level experience with GoHighLevel
- Strong working knowledge of Meta Ads and Facebook Business Manager
- Previous experience in customer onboarding or customer support
- Excellent spoken and written English
- Detail-oriented, reliable, and professional
- Comfortable working with offshore teams
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The Company
What We Do
Wing provides SMBs, startups, and executives with top-tier remote talent to take over recurring work such as Social Media Management, Executive Assistance, Data Entry, Sales Calling, etc. Wing is your super affordable team member to whom you can delegate excess work while you do the important things to grow your business.
