Client Management Coordinator

Join a growing Client Management team supporting some of Canada's leading mobile, retail, and technology brands. As a Client Management Coordinator, you'll play a key role in supporting client programs, coordinating new implementations, solving business challenges, developing reporting insights, and building strong relationships with internal and external stakeholders. This is an excellent opportunity for a highly organized, client-focused professional who enjoys working in a fast-paced environment, leveraging data to drive decisions, and contributing to business growth while developing a long-term career within Client Management.

What makes us different?

• Gain exposure to a diverse portfolio of nationally recognized clients across mobile, retail, and technology industries.

• Work in a collaborative, client-focused environment that values ownership, initiative, adaptability, and continuous learning.

• Support new program launches, business growth initiatives, and high-visibility client relationships.

• Develop valuable experience in reporting, analytics, process improvement, and cross-functional business operations.

• Enjoy a visible career path with opportunities for advancement into Account Executive and other client-facing leadership roles.

What will be my duties and responsibilities in this job?

• Support the implementation and launch of new client programs by coordinating activities across internal stakeholders and functional teams.

• Serve as a primary point of contact for routine client inquiries, program support needs, and issue resolution while knowing when to escalate complex matters.

• Track client deliverables, commitments, requests, reporting requirements, and follow-up activities to ensure timely execution.

• Analyze operational and client data, develop reports and dashboards, identify trends, and provide actionable business insights.

• Drive process improvements and collaborate with cross-functional teams to enhance client experience, operational efficiency, and program performance.

What are the requirements needed for this position?

• At least 6 months of experience in client support, account coordination, customer success, project coordination, operations support, or a related business environment.

• Demonstrated analytical, reporting, and problem-solving skills with the ability to interpret data and support business decisions.

• Excellent organizational, communication, and relationship-building skills with the ability to manage multiple priorities in a fast-paced environment.

What other skills/experience would be helpful to have?

• Experience with Power BI or other business intelligence and reporting tools.

• Experience supporting client relationships, account management activities, customer escalations, or stakeholder coordination.

• Background in telecommunications, mobile, wireless, retail, device protection, trade-in programs, or related industries.

• Demonstrated success working in ambiguous environments, identifying process improvement opportunities, and operating independently with sound judgment.

What are the working conditions and physical requirements of this job?

• General office demands. This position requires regular use of standard office equipment, prolonged periods of sitting, and occasional standing, walking, or lifting up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

How much should I expect to travel?

• Approximately 5-10% travel based on business needs, including client meetings, business reviews, program implementations, relationship-building activities, and occasional office meetings.

Pay Range:

54,600.00 - 72,400.00

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.