Client Experience Manager

Join True Rx Health Strategists as a Client Experience Manager!
Are you a strategic leader who thrives on building strong teams and delivering exceptional client experiences? True Rx Health Strategists is looking for a passionate and driven Client Experience Manager to lead, mentor, and empower a regional team dedicated to creating meaningful, value-driven partnerships with our clients.

In this role, you’ll oversee a POD of Account Executives, Account Managers, and Account Strategists, ensuring consistent, high-quality engagement across every client touchpoint. You’ll play a critical role in shaping the True Rx experience—leading with integrity, collaboration, and a client-first mindset.

Flexible: Work in office (25%); Work from home: (75%)

What You’ll Be Doing

• People Leader: Recruit, mentor, motivate, and coach team members to achieve both individual and team performance goals.
• Performance Champion: Monitor, evaluate, and document performance, conducting mid-year and annual performance evaluations.
• Operational Owner: Oversee day-to-day POD operations, effectively delegating responsibilities and ensuring accountability.
• Client Experience Expert: Partner with Account Executives as a subject matter expert for key client implementations (2,000+ lives).
• Collaboration Connector: Drive strong cross-functional collaboration to deliver a seamless and exceptional client experience throughout the full client lifecycle.
• Strategic Guide: Lead the team in maintaining a client-centric approach when onboarding and managing accounts.
• Relationship Builder: Promote thoughtful problem-solving, strategic thinking, and strong relationships with both internal and external partners.
• Escalation Point: Serve as a primary point of contact for inquiries, complaints, and escalated issues when appropriate.
• Goal Driver: Contribute to the development, execution, and measurement of Client Experience team goals and performance metrics.
• Coach & Communicator: Hold regular one-on-one meetings to provide direction, feedback, and alignment on priorities.
• Trusted Delegate: Act as a delegate for the Director of Client Engagement as needed.
• Culture Carrier: Intentionally model and deliver the True Experience at both the partner and client levels.

What You Bring

• Prior experience managing strategic client accounts
• Previous experience leading and managing a team of individual contributors (preferred)
• A client-focused, problem-solving mindset
• Strong organizational skills with the ability to manage and prioritize multiple responsibilities
• Excellent written, verbal, and presentation communication skills
• Proven ability to meet and exceed performance goals
• Ability to collaborate effectively with cross-functional leaders
• Proficiency in Microsoft 365 and Microsoft Office products; CRM experience preferred
• Ability to work under pressure while maintaining confidentiality and professionalism
• Self-motivated with the ability to work independently and adapt to changing priorities
• Willingness to travel as needed to support client-facing teams and outreach efforts

Education:
Applicable professional experience required; college degree preferred.

True Rx Health Strategist Benefits:

• Path to Wellness: Health, Vision, & Dental Insurance, Health Savings Account, and Wellness Incentives for a balanced life.
• Financial Fitness: 401k Matching and Employer-Provided Life Insurance to secure your future.
• Work-Life Harmony: Flex Time, Hybrid/Fully Remote Work, Paid Time Off, and 8 Paid Holidays for a well-rounded lifestyle.

Our Story:
We’ve been pharmacy innovators since the Wright Brothers took flight. For more than 120 years, we have been innovating pharmacy solutions and taking care of patients. True Rx Health Strategists is led by a fourth generation of pharmacists. We are family-owned and continue to provide caring service for clients and patients. Our team of pharmacists and strategists delivers proven programs that find maximum savings and minimum disruption by creating a benefits plan that fits the unique needs of clients and patients. Learn more about us here.

Our Mission:

True Rx Health Strategists cultivates health, integrity, innovation, and care to transcend pharmacy benefit solutions for employers and patients.

Learn more about our remarkable team members.

Our Promise:

As a pharmacist-led company, True Rx Health Strategists has an oath to treat members as patients. With our experience as health care providers, we protect companies against waste in health care spending and work hard to improve the health of employees every day. We get to improve lives by treating employees as our patients. Here are a few words from one of those lives.

True Rx Health Strategists hires equally for culture fit and technical skills and experience. If you have the aptitude and attitude, we can help you grow your career through training, mentoring, increasing responsibility, and being around other rock star team members.
 
True Rx Health Strategists is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.