Client Director

ABOUT US

We are a leading product development partner specializing in custom web and mobile application development. With Silicon Valley founders and top-tier European tech talent, we operate from Prague and have successfully delivered over 65 software products for early-stage startups, scaleups, and global enterprises.

• Founded in 2016

• Headquartered in Prague

• Built and launched 65+ products

• 85+ team members

• Driving product innovation for leading US companies

THE ROLE

We’re looking for a Client Director to take ownership of a portfolio of key US-based clients.

You’ll be the strategic and commercial driver of your accounts, responsible for building trusted relationships with founders and executives, ensuring client satisfaction, driving renewals, and unlocking new opportunities for growth.

Reporting directly to the CEO, you’ll have real ownership over revenue, renewals, and expansion, while working closely with the COO and Digital Management Team to deliver a top-tier product development service and client success. You’ll also lead high-stakes proposal processes from the first conversation to a signed deal.

This is a role for a commercially minded natural leader who thrives on autonomy, influence, and tangible impact. It’s ideal for someone who understands both how digital products are built and how business value is created through technology.

RESPONSIBILITIES

Account Ownership & Growth

• Take full ownership of a portfolio of US clients across startup and scaleup stages.

• Serve as the primary management contact from OAK’S LAB, building deep, trusted relationships with founders, executives, and product leaders.

• Drive renewals, expansions, and upsells that create mutual long-term value.

• Develop a deep understanding of each client’s business goals, ensuring OAK’S LAB is positioned as a long-term strategic partner.

• Maintain visibility into client satisfaction to ensure top-tier retention and NPS scores.

Commercial Strategy & Operations

• Own revenue and retention targets for your accounts.

• Work with the COO to structure contracts, pricing models, and budgets.

• Partner with the CEO and sales team on closing new business opportunities.

• Lead high-stakes proposal processes from start to close.

Cross-Functional Collaboration

• Collaborate closely with Product, Design, and Engineering leadership to ensure client feedback informs ongoing delivery improvements.

• Participate in internal product syncs, providing insights into client goals, risks, and opportunities.

• Support delivery teams in strategic communication with clients.

Thought Partnership

• Advise clients on how to further leverage OAK’S LAB’s capabilities to achieve business outcomes.

• Represent OAK’S LAB as a trusted advisor at regular management check-ins, alongside important workshops and key milestone meetings.

SKILLS AND REQUIREMENTS

Experience

• 5+ years of experience in client management, sales, or consulting roles at a digital product agency, software consultancy, or tech firm.

• Proven record of expanding client accounts and exceeding growth targets.

• Solid understanding of the software product development lifecycle, from discovery to delivery.

Commercial & Strategic Skills

• Strong commercial acumen with experience managing revenue, renewals, and budgets.

• Confidence in leading negotiations in contracts, pricing, and long-term partnerships.

• Ability to think strategically about how technology can unlock business value.

Collaboration & Communication

• Exceptional communication skills, with the ability to engage confidently with senior stakeholders.

• Naturally persuasive with the ability to balance diplomacy with commercial assertiveness.

• Exceptional relationship builder who earns trust quickly and fosters long-term partnerships.

• Comfortable collaborating with cross-functional teams across product, design, and engineering.

Organization & Management

• Highly organized, bringing clarity and structure to complex client relationships.

• Strong project management skills, able to assign, track, and follow up on key tasks to ensure accountability and execution.

• Brings order and focus to dynamic environments, ensuring both client expectations and internal priorities stay aligned.

• Confident in guiding delivery teams, making sure responsibilities are clear and actions are completed on time.

Other

• Based in Prague (with possible occasional travel to the US).

• Strong analytical mindset with data-driven decision-making.

• Energized by fast-paced entrepreneurial environments.

• Proactive problem solver who takes initiative and doesn’t wait for direction.

BENEFITS

• Flexible working hours

• Hybrid working environment

• 26 days off + 1 additional day for every year working with OAK’S LAB (capped at 30 days)

• Top-of-the-line MacBook and hardware budget

• Budget to spend on your growth (books, courses, conferences)

• Free English lessons

• Team bonding, happy hours, online games, annual offsite trips

• Outside of work activity clubs (yoga, traveling, football, tennis, etc.)

• Snacks and drinks in the office, weekly lunch, monthly breakfast

• Landmark office right on Old Town Square (dog-friendly)

Important Notice: OAK'S LAB communication, including interview requests and job offers, are only sent from an "@oakslab.com" or "@oaks-lab.com" email addresses (e.g., [email protected] or [email protected]). Any message from a different email domain is not associated with OAK'S LAB. We will never ask for payment information or banking details via email, phone, or any other communication channel during the interview process. If you receive messages using our name, domain, or brand assets in an attempt to impersonate us or act on our behalf, do not engage. Instead, report it to Econsumer.gov at https://econsumer.gov/ (if you are in the EU), Federal Trade Commission (FTC) at https://reportfraud.ftc.gov/, or the Securities and Exchange Commission (SEC) in case of investment fraud at https://www.sec.gov/tcr (if you are in the US).