The Role
Responds to client, physician, nurse, and representative inquiries; enters and tracks case data; maintains records, databases, and files; coordinates provider assignments and report status with QA; handles clerical tasks, complaints, and quality issues; and ensures accurate, timely, confidential work compliant with HIPAA, regulatory, and company standards.
Summary Generated by Built In
The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards.
ESSENTIAL JOB FUNCTIONS
- Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
- Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
- Maintain daily contact with the QA department regarding workflow and pending report status.
- Contact providers for assignment and update database.
- File and archive open and closed cases.
- Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
- Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
- Direct calls to other departments as needed.
- Perform various clerical duties such as typing, filing, emailing, and proofreading.
- Assist in resolution of customer complaints and quality assurance issue.
- Notify management of any report issues or concerns.
- Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
- Perform other duties as assigned.
Education and/or Experience
- High school diploma or equivalent required.
- Minimum one year clerical experience; or equivalent combination of education and experience preferred.
- Experience in a medical office or insurance industry preferred.
QUALIFICATIONS
- Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
- Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
- Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
- Must be a qualified typist with a minimum of 40 W.P.M.
- Ability to follow instructions and respond to managements’ directions accurately.
- Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
- Must demonstrate exceptional communication skills.
- Must be able to work independently, prioritize work activities and use time efficiently.
- Must be able to maintain confidentiality.
- Must be able to demonstrate and promote a positive team -oriented environment.
- Must be able to stay focused and concentrate under normal or heavy distractions.
- Must be able to work well under pressure and or stressful conditions.
- Must possess the ability to manage change, delays, or unexpected events appropriately.
- Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.
About Us:
ExamWorks, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Equal Opportunity Employer - Minorities/Females/Disabled/Veterans
Skills Required
- High school diploma or equivalent
- Minimum one year of clerical experience or equivalent combination of education and experience
- Medical office or insurance industry experience
- Knowledge of general computer, fax, copier, scanner, and telephone use
- Knowledge of Microsoft Word, Outlook, Excel, and the Internet
- Ability to learn and comply with HIPAA regulations and compliance standards
- Qualified typing ability of at least 40 words per minute
- Exceptional communication skills
- Accuracy, thoroughness, responsibility, and quality focus
- Ability to work independently, prioritize tasks, and manage time efficiently
- Ability to maintain confidentiality
- Ability to work in a team-oriented environment
- Ability to remain focused under normal or heavy distractions
- Ability to work under pressure or stressful conditions
- Ability to manage change, delays, and unexpected events appropriately
- Ability to follow instructions, management direction, and company policies and procedures
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The Company
What We Do
ExamWorks|Independent Medical Examinations, Peer Reviews, Bill Reviews
