Client Consultant

Job Summary

The Client Consultant serves as a strategic advisor and relationship steward for assigned clients, combining deep coverage expertise with hands-on service when needed. This role is focused on retention, client satisfaction, and account growth through additional coverage placement—not on new business production quotas. The Client Consultant is accountable for customer satisfaction, problem resolution, and ensuring all client needs are met, while demonstrating a no-ego, servant-leader mindset.

Job Functions 

• Develop and maintain strong, long-term relationships with existing clients, ensuring complete satisfaction and excellent customer service
• Provide technical and analytical support for assigned accounts, specifically in analyzing current and future client needs
• Identify additional lines of coverage for existing clients, present and discuss with the client, and successfully implement approved additions
• Lead the service team function related to client applications, quotes and policies, as well as preparation of summaries of insurance, schedules, and proposals
• Make presentations, as needed, to all levels of the client’s management team and be able to explain complex products in an understandable manner
• Assume the lead in renewal meetings with clients, discuss strategy, and manage marketing and carrier negotiations
• Conduct periodic meetings with assigned Account Managers, providing updates and ensuring policies and procedures are planned and understood
• Successfully implement the RM4U service model, for designated clients to identify and address risk to improve/maintain the client’s risk profile
• Remain abreast of trends and techniques to maintain a competitive advantage for the agency
• Refer current and prospective clients to the Employee Benefits Department and/or Personal Insurance Department for solicitation of those lines of business
• Support occasional upselling efforts with existing clients; not responsible for traditional producer new business quotas.
• Assist with operational service tasks (e.g., issuing certificates, processing endorsements, pulling carrier documents) when needed to ensure seamless client service
• Work collaboratively with producers, account managers, and operations staff to execute client strategy and ensure all service commitments are met
• Attend industry, client service, and product training seminars, as well as company meetings and educational activities needed to remain current on the latest developments in the marketplace and maintain required licenses
• Review all activities relating to the client’s exposure/operations to avoid issues involving potential errors and omissions

Additional Responsibilities 

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

Remote work opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their department.

Job Requirements 

• 7 – 9 years of previous commercial lines insurance sales or consulting experience preferred
• Bachelor's degree preferred
• Property and Casualty license, as required by the State Department of Insurance
• Possession of, or the ability to quickly obtain, a property and casualty license, as required by the State Department of Insurance
• CPCU, CIC, CRIS, CRM, ARM, or other related designations preferred

Knowledge, Skills, and Abilities 

• Strong knowledge of commercial lines and surety coverages, field underwriting for carrier appetites, marketing and rating
• Strong business acumen, with the ability to relate to the client’s business and develop trust
• Ability to travel, both locally and overnight, as needed for client meetings
• Strong leadership skills, with the ability to influence others
• Excellent presentation and negotiation skills
• Strong analytical and problem-solving skills
• Strong PC skills, with a focus on the Microsoft Office Suite of products (Word, Excel, Outlook, Teams, etc.) and the ability to effectively utilize agency management systems
• Ability to bridge the gap between strategic client consulting and day-to-day service execution.
• Demonstrates humility and willingness to perform any task necessary for client success, regardless of title or typical role boundaries.
• Ability to work within a fast-paced, changing priority environment
• Self-motivated, with the initiative to prioritize and be self-directed 
• Ability to communicate effectively, both verbally and in writing
• Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels
• Ability to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency
• Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

Work Conditions 

• Ability to perform approximately 90% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
• Ability to lift up to 20 pounds, occasionally
• Requires operation of a computer workstation, including keyboard and video display 
• All requirements may be modified to reasonably accommodate physical or mental impairment