The Client Alignment Executive (CAE) in Human Services at Netsmart is a strategic role focused on fostering strong client relationships and ensuring the alignment of Netsmart’s innovative solutions with the unique needs of Human Services organizations. The CAE serves as a trusted advisor, driving client success by delivering measurable outcomes and long-term value, while promoting growth and deepening partnerships within the sector.
Responsibilities
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Accountable for attainment of annual sales quota for software licenses, maintenance, hosting, solutions and services for a small number of strategic client relationships in partnership with Client Sales Executives.
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Cultivate executive relationships that include C-Level leaders (department heads, administrators, commissioners, bureau chiefs, CIOs) and business counterparts to ensure growth of the client relationships and software transformational opportunities
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Meet with clients to establish alignment plan parameters, build and nurture the relationship and assist in identifying further opportunities
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Develop communication strategies and effectively deploy them to share Netsmart's overall guiding principles and strategic imperatives, solution offerings, technology, and consulting services and how they relate to provide total client value and foster healthy client relationships
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Lead collaboration across sales, professional services, hosting and operations teams to bring the right resources to the client alignment effort
Qualifications
Required
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Bachelor’s degree or equivalent experience
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At least 3 years’ sales or account management experience with health care and/or technology services and solutions
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Exceptional written and verbal communication skills
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Effective presentation skills, including presentations in a sales capacity.
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Strong interpersonal skills with outstanding relationship building skills.
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Effectively collaborate and communicate with all levels of management and cross-functional teams.
Expectations
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Up to 75% travel
Preferred
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Health and human services or post acute work experience
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Experience developing, growing and sustaining revenue relationships with clients
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Experience leveraging service-delivery for long-term clients
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
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What We Do
Netsmart designs, builds and delivers electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, care at home, senior living and social services. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.
By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.
For 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL.
Our more than 2,200 associates work hand-in-hand with our 600,000+ users in more than 25,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.
