Client Account Manager I

Responsible for overall management of assigned client accounts and taking a leadership role in developing mutually beneficial working relationships, achieving account growth, and furthering the success of both the client's and Cass' business through system enhancements, process improvements, and training to facilitate the client's full utilization of Cass services and products.  Provides clear direction to all internal staff concerning client processes.  Offers guidance to customer service representatives regarding day-to-day client needs and inquiries.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Independently manages the service activities with assigned clients and communicate verbally and in writing such that an authoritative relationship is developed.
• Possesses a thorough understanding of all of the services and tools that Cass provides for the purpose of communication and demonstrating them to our customers and making recommendations to improve processing efficiency and quality.
• Demonstrates the ability to coordinate the assignment and management of customer priorities.
• Thoroughly analyzes issues and requests including technical changes to processing systems and clearly communicates solutions to customers.
• Creates and maintains a detailed project log to track system enhancements and account related process improvement activities.
• Ensures the successful delivery of new solutions according to customer needs and objectives.
• Keeps superior, appropriate internal resources, and customers informed of significant issues on a timely basis.
• Acts as a positive representative of the company, both internally and externally, in accordance with written principles of the organization without direction or oversight from management.
• Shares knowledge of duties and clients with fellow employees; helps train and mentor fellow employees.
• Other duties as needed or assigned.

SKILLS AND ABILITIES REQUIRED:

• Strong, well-developed interpersonal skills in order to maximize client responsiveness and develop a working relationship with current clients as well as the ability to work effectively with other departments of Cass and the client’s organization.
• A high level of analytical skills to process client inquiries, evaluate client requests and procedures and implement as appropriate, and to understand the client’s operational and data processing systems, etc., in order to meet client needs in a way mutually beneficial to both client and Cass.
• Solid organizational skills including attention to detail and multi-tasking skills with a proven ability to drive projects forward.
• Proficient in Microsoft Office suite with focus on Excel (pivot tables/VLookups).
• Depending on business unit, general SQL and/or Python knowledge may be required.
• A strong ability to communicate effectively, both written and verbally at all levels.
• Ability to travel up to 25%.

MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:

• A technical level of knowledge normally acquired through completion of a bachelor’s degree in business administration, data processing or related area or equivalent experience.
• 2 years of progressively complex systems experience in a technical or customer service environment.
• 2-4 years of customer relations experience in a technical service environment with progressive responsibilities in managing dedicated accounts.

APPLICATION PROCESS:

You can directly apply through Cass's website at https://www.cassinfo.com/careers. Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

ABOUT OUR COMPANY
Cass Information Systems, Inc.
Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations.  Disbursing over $94 billion annually on behalf of its clients, and with total assets of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®. More information is available at www.cassinfo.com.