JOB SUMMARY
The Claims Unit Manager is responsible for overseeing the adjustment and resolution of self-insured and self-administered casualty claims across multiple jurisdictions, ensuring compliance with legal and organizational standards. This role manages a team of 3–6 claims professionals, including adjusters, assistants, and administrative support personnel, providing training, guidance, and performance oversight. The manager monitors caseloads to maintain appropriate balance based on jurisdictional requirements and the complexity of workers’ compensation and general liability claims, ensuring high-quality, timely, and cost-effective claim outcomes.
CANDIDATE PROFILE
Education and Experience
Required
- Minimum of 5 years workers’ compensation claims adjusting experience with advance knowledge of claims processing, including full claim investigations, evaluation, and resolution.
- Demonstrated experience providing technical guidance and direction, including strong case management training and support.
- Strong technical knowledge of civil laws and state workers’ compensation statutes.
Preferred
- Bachelor’s degree in risk management or claims
- Certification from various Claims seminars
- Workers’ Compensation license
- Hybrid to Marriott International HQ in Bethesda, MD
CORE WORK ACTIVITIES
- Maintain primary responsibility for settlement decisions up to individual authority.
- Assign, control and monitor staff investigations/dispositions to assure compliance with state laws/regulations and department policies and procedures.
- Monitor and approve benefit, claims and expense payments to assure reasonableness, accuracy and timeliness.
- Review unit transactions to assure proper procedure and prompt error corrections.
- Oversee and manage unit Service Call Program.
- Monitor and assess adequacy of reserves.
- Oversee and ensure the effective management of workers' compensation (WC) and liability claims by adjusters, in accordance with legal requirements and company policies. Key areas of focus include but are not limited to:
- Prompt investigation of claims, including obtaining statements to determine liability and compensability.
- Evaluation of damages and payment of benefits as prescribed by law and/or Marriott policies and procedures.
- Collection of necessary documentation to support timely loss adjustment and oversight of settlement decisions within individual authority limits.
- Completion and monitoring of timely WC payments and required state filings.
- Management of WC medical treatment with the goal of minimizing disability, including consultation with Occupational Health Services as needed.
- Oversight of litigation cases, including coordination with outside attorneys and support for discovery, trial preparation, and legal strategy.
- Evaluation of claims for potential third-party liability or subrogation recovery.
- Partner with the Regional Director and Operations Managers to ensure effective communication, coordination, and issue resolution across key operational areas, including:
- Notifying leadership of staff absences, schedules, and appointments.
- Informing of attorney, vendor, or other visits from external parties.
- Communicating updates on upcoming trials and their outcomes.
- Discussing significant incidents such as I.D. rapes, deaths, or outbreaks.
- Reporting personnel issues or concerns as they arise.
- Delivering monthly statistical reports within five days of receiving the data.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About UsSkills Required
- Minimum of 5 years workers' compensation claims adjusting experience with advanced knowledge of claims processing, investigations, evaluation, and resolution
- Demonstrated experience providing technical guidance and direction, including strong case management training and support
- Strong technical knowledge of civil laws and state workers' compensation statutes
- Bachelor's degree in risk management or claims
- Certification from various claims seminars
- Workers' Compensation license
- Hybrid work arrangement to Marriott International HQ in Bethesda, MD
Marriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
Marriott International Insights
What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
