Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Claims System Liaison to join our growing team in Carmel, IN!
The Claim System Liaison is responsible for monitoring and maintaining claim systems functionality, as well as providing administrative and clerical services in order to ensure effective and efficient operations of the Claims department.
How You Will Contribute:
- Continually review systems for potential enhancements to increase functionality and efficiency.
- Testing lead and coordinator for all claim system upgrades.
- Maintain vendor and policy databases in claims system.
- Maintain distribution lists for monthly members reports and claims acknowledgments.
- Process FROI EDI errors for transmission to state.
- Process incoming mail, including indexing and distributing.
- Process new claim assignments.
- Process recovery/reimbursement checks.
- Field calls related to outstanding provider bills and escalate to adjuster when appropriate.
- Assist with incoming phone calls.
- Creates and maintains database and spreadsheet files for agency and member lists.
- Complete special projects as assigned by CSL Supervisor or Claims Leader.
- Other job-related projects or assignments as delegated.
- Pursues a course of personal, professional development.
Skills & Experience to be Successful:
- High school diploma or GED.
- Proficient with MS Office Suite.
- Proven communication, interpersonal and organization skills.
- Proven analytical skills.
- Ability to work in a team environment.
- Exceptional telephone demeanor.
- Ability to maintain a high level of confidentiality.
- 1 – 3 years experience in a similar position.
- Valid Driver’s License.
Preferred:
- Associate degree or certification in a business-related discipline.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- High school diploma or GED
- Proficiency with Microsoft Office Suite
- Strong communication, interpersonal, and organizational skills
- Analytical skills
- Ability to work in a team environment
- Exceptional telephone demeanor
- Ability to maintain confidentiality
- One to three years of experience in a similar position
- Valid driver's license
- Associate degree or certification in a business-related discipline
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
