The Cross Family of Agencies welcomes you. We need your talent and expertise.
Job Title: Claims Support Specialist
Location: Manchester, NH
Bring your talent to Cross Insurance.
Cross Insurance seeks a dedicated Claims Support Specialist to help our Claims Department deliver responsive, professional service when clients need it most.
Position Summary
Support Claims Advocates, Account Managers, Producers, carriers, and clients with prompt communication, accurate information, and timely follow-up throughout the claims process.
Handle claim reporting, documentation, carrier communications, and administrative support. This entry-level role offers varied personal and commercial claims experience alongside experienced professionals committed to your growth, building a foundation for a long-term insurance career.
What You'll Do:
Claim Reporting & Intake
- Verify and report new claims for clients and internal teams through AMS360, carrier websites, email, and other platforms.
- Obtain and share claim numbers and adjuster assignments with appropriate parties.
Claim Follow-Up & Status Monitoring
- Monitor open claims and suspense items; follow up with adjusters on status, inspections, coverage reviews, payments, total losses, and subrogation.
- Maintain communication logs and claim notes; escalate concerns or delays to Claims Advocates and management as appropriate.
Client & Carrier Communications
- Respond to routine claim inquiries with professionalism and empathy.
- Provide claim contacts, status updates, and process guidance; coordinate communication as needed.
Documentation & Administrative Support
- Scan and organize incoming claim mail and documents.
- Maintain accurate electronic claim files.
- Assist with data entry, reporting, and departmental administration.
- Follow agency documentation standards.
Professional Development
- Learn personal and commercial coverage fundamentals, including auto, property, liability, umbrella, workers’ compensation, and other lines.
- Complete agency training and continuing education.
- Perform other duties as assigned.
What We're Looking For
- Strong communication, reading comprehension, and attention to detail.
- Strong organization and ability to manage competing priorities in a fast-paced environment.
- Professional, courteous, dependable, and self-motivated team player.
- Able to learn and accurately apply technical insurance concepts.
Preferred Qualifications
- Administrative, customer service, insurance, banking, legal, or office experience helpful but not required.
- Proficiency with Microsoft Outlook, Word, Excel, and Teams.
- AMS360 or other agency management system experience a plus.
- Insurance terminology knowledge helpful but not required.
Licensing Requirements
- Obtain and maintain a New Hampshire Property & Casualty Producer License within the agency’s required timeframe. Licensing and professional development support provided.
Education
- High school diploma or GED required.
- Associate or bachelor’s degree preferred, not required.
Compensation & Benefits
- Base salary: $40,000–$60,000, based on location, skills, experience, and internal equity.
- Comprehensive benefits: medical, dental, vision, life/AD&D, short- and long-term disability, 401(k) with company match, paid time off, and full continuing education and licensing support.
Why Cross Insurance?
Founded over 65 years ago, Cross Insurance is one of the region’s leading independent insurance organizations, built on service, innovation, and integrity.
Organized, detail-oriented, and enjoy helping people? Build your insurance career with us.
Skills Required
- Strong communication, reading comprehension, and attention to detail
- Strong organization and ability to manage competing priorities in a fast-paced environment
- Professional, courteous, dependable, and self-motivated team-player approach
- Ability to learn and accurately apply technical insurance concepts
- New Hampshire Property & Casualty Producer License, obtained within the agency's required timeframe
- High school diploma or GED
- Proficiency with Microsoft Outlook, Word, Excel, and Teams
- Administrative, customer service, insurance, banking, legal, or office experience
- AMS360 or other agency management system experience
- Insurance terminology knowledge
- Associate or bachelor's degree
What We Do
Cross Insurance is a family owned insurance agency with over 40 branches throughout the Northeast. Established at the kitchen table of Woodrow Cross in 1954, today we have become one of New England’s largest independent insurance intermediaries. In 2023 and 2024 we were named the 2nd Largest Insurance Broker in Massachusetts. Since our founding, we have successfully acquired over 150 operations, increasing our footprint on the Northeast. With over 1,100 employees and counting, our experienced team is ready to provide insurance options for you. - 27th Largest Broker of U. S. Business, Per Business Insurance report ’20 - 2nd Largest Insurance Broker in Massachusetts, per Boston Business Journal ’22, '23, and '24 - Official Insurance Broker of the New England Patriots, Gillette Stadium, the Boston Bruins, the Boston Red Sox, and New England Revolution Four generations later, Cross Insurance is still family owned and operated. Cross Insurance is headquartered in Bangor, Maine.
