Wellabe is looking for a Claims Supervisor to join our team. This person responsible for coordinating the day-to-day activities of a team of claims employees. Monitors team member’s workload, provides training, and monitors individual claim activities. Provides technical guidance to team on claims adjudication. Ensures team members have the needed training and are in compliance with regulatory and company standards.
Core Responsibilities- Responsible for the direction of the claims team to ensure consistent delivery of services that meet or exceed customer expectations and complies with regulatory and company standards.
- Provides technical guidance to team members.
- Resolves complaints, problems, and coverage questions.
- Participates in management related duties including performance management, recruitment and selection of new hires.
- Provides ongoing training and coaching to team members. Ensures all receive communication of corporate/department policies and procedures.
- Complies, reviews and analyzes management reports and takes appropriate action.
- Performs quality review on claims in compliance with audit requirements, service contract requirements, and quality standards.
- Ensures claim files are coded correctly and adequate documentation is made.
- Manage direct reports including overseeing workflow, providing feedback, fostering a positive work environment, training, hiring, and performance management.
- Knowledge of claims administration processes, insurance regulations, and quality standards.
- Strong interpersonal, verbal, and written communication skills, including the ability to explain complex information to others.
- Ability to coach, develop, and support team performance while managing workloads and priorities.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to make sound, timely decisions by evaluating available information, balancing risks, and applying policies and procedures consistently.
- Customer service and conflict resolution skills for handling escalated situations.
- Strong attention to detail, organization, and proficiency with business technology and Microsoft Office applications.
Education
- Bachelor’s degree in related discipline. Combination of education and experience may be accepted in lieu of a degree.
- Professional certifications as applicable.
- Hybrid availability
- 401(k) with company match
- Health insurance
- Paid time off, holidays
- Volunteer time off
- Lifestyle Spending Account (LSA)
- Paternity leave
We believe each of us has potential to grow and adapt with our business. We take your career as seriously as you do. Helping you develop your skills and talents leads to opportunities — not only for you, but also for our company. That’s why we provide:
- LinkedIn Learning Premium access
- CliftonStrengths® assessment and coaching
- On-site and virtual workshops and cohorts featuring world-class content from FranklinCovey, Crucial Learning, Gallup, and more
- Free world-class insurance acumen courses through AHIP and LOMA
- Reimbursement and bonus opportunities for professional designations and certifications, including a tuition reimbursement program
- Opportunities to take part in Wellabe's mentorship programs
Since 1929, Wellabe has been finding solutions to help our customers protect their health and financial well-being. And we’re committed to fostering an internal culture of inclusivity, well-being, and development so each of our team members can succeed. Learn more about Wellabe’s culture of betterment by visiting wellabe.com/culture.
Wellabe is full of smart, caring, hard-working people with a broad range of talents who understand collaboration is key. We bring our best selves every day, to connect with others to solve problems, spark innovation, and bring ideas to life. Meet the team and learn what makes Wellabe a great place to work by visiting wellabe.com/news/employee-spotlights.
Our core values:
- Be dedicated: Show unwavering commitment by proactively taking initiative, setting clear goals, and managing time effectively.
- Be trustworthy: Take accountability for actions, navigate difficult conversations with integrity, and build strong relationships through consistent, honest behavior.
- Be determined: Demonstrate enthusiasm and a relentless drive to overcome obstacles and achieve goals.
- Be collaborative: Foster teamwork by being self-aware, actively listening, and effectively communicating across all levels.
- Be open: Embrace diversity and new ideas to create an inclusive environment.
- Be generous: Embody generosity and compassion by serving a greater purpose and helping others.
- Be better: Commit to continuous improvement and adapt effectively to change.
- Be well: Prioritize physical and mental health, manage stress, and demonstrate emotional intelligence.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Five years of claims handling experience
- Bachelor's degree in related discipline or equivalent combination of education and experience
- Excellent interpersonal and communication skills, including ability to explain technical topics
- Strong aptitude for understanding technical solutions and learning/utilizing tools
- Intermediate knowledge of Microsoft Excel, Word and PowerPoint
- Strong attention to detail and organization
- Professional certifications as applicable
What We Do
Our company was founded by Watson Powell in 1929 as American Republic Insurance Company. From the beginning with 200 charter policies, our company was dedicated to providing personal insurance services at an affordable price. Through sound fiscal responsibility, our young company survived the Great Depression, which came just six months later. By 1945, our company moved beyond our Iowa borders to do business in a second state, Minnesota, rapidly followed by more states. And today, Wellabe’s six insurance companies are licensed in 49 states and the District of Columbia and are recognized by AM Best as having excellent financial strength. Mr. Powell’s vision was to create a company founded on the principal of caring. While we have seen tremendous growth over the years, that same caring attitude has carried on to today and will continue to carry on for the next 100 years. We are in a people helping people business, and our entire team is dedicated to always being here for our customers. That’s actually where the name Wellabe comes from – the phrase “we’ll always be.” We’ll always be here for our customers, fulfilling our promises and helping them be well. Even nearly 95 years later, we are still caring for our customers, pushing boundaries, embracing growth, and transforming our organization.
