Claims Specialist (Hybrid)

Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoThe Claims Specialist is responsible for managing claim-related activities by gathering and reviewing all relevant documentation, assessing claim causes, and ensuring process codes are accurate and properly updated. The position includes coordinating with outside counsel on appropriate matters to support timely resolution and maintaining consistent communication by providing status updates and correspondence to claimants throughout the process.

What You'll Do:

• Obtain relevant documentation
• Review claim cause and process code for correctness after assessment; establish/update process codes as required
• Outsource appropriate matters to outside counsel for resolution
• Provide status updates and correspond with claimant   

What You'll Bring:

• High School Diploma or equivalent
• Typically has 3- 6 years title insurance or related experience
• Paralegal certification desirable
• Knows fundamental concepts, practices and procedures of particular field of specialization
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multi-task, prioritize and work under pressure
• Excellent problem solving, decision making and analytical skills
• Microsoft office products with an emphasis on MS Word and Excel

Pay Range: $26.88 - $35.83 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.