In this role, utilize your knowledge of commercial property, auto and liability claims to investigate, evaluate, reserve and resolve claims to achieve appropriate outcomes. Provide superior customer service to internal and external business partners. Administer and resolve assigned claims in a timely manner, in accordance to jurisdictional requirements, policy coverages and company guidelines.
Responsibilities:
- Promptly investigate all assigned claims for coverage, liability, damages, subrogation and contribution.
- Ensure timely disposition of all claims in accordance with regulatory and statutory requirements.
- Within granted authority, establish appropriate loss and expense reserves with documented rationale.
- Maintain and adjust reserves over the life of the claim to reflect changes in exposure.
- Notify appropriate claims management when exposure exceeds authority.
- Negotiate claims resolution within granted authority.
- Establish and execute appropriate action plans for claim resolution including loss cost management while achieving appropriate balance between allocated expense and loss outcome.
- Work collaboratively with internal and external business partners in investigating and reaching appropriate disposition of all claims.
- Select and manage service vendors to achieve appropriate balance between allocated expense and loss outcome.
- Maintain working knowledge of regulatory and jurisdictional requirements for assigned claims territory.
- Demonstrate technical proficiency through timely, consistent execution of best claim practices and established claims handling guidelines.
- Communicate effectively with internal and external customers on claims and account issues.
- Maintain and manage a diary system and claim pending to efficiently and effectively resolve all claims.
- Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
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Preferred Qualifications- Bachelor's degree or equivalent experience required.
- 4 years of commercial claims experience required. Auto claims experience is required; property and GL experience a plus. Carrier experience preferred
- Experience with multi-state claims experience required.
- Experience handling litigated files required. Experience with municipal clients required.
- Applicable adjusters licenses required
- Familiarity with coverage, negligence principles, investigation and negotiation techniques.
- Strong organizational skills and detail oriented.
- Ability to work independently, handle multiple tasks simultaneously and exercise good judgment.
- Excellent verbal and written communication skills.
- Computer literacy, including working knowledge of MS Office including Word, Excel and PowerPoint.
Skills Required
- Bachelor's degree or equivalent experience
- Four years of commercial claims experience
- Auto claims experience
- Multi-state claims experience
- Experience handling litigated files
- Applicable adjuster licenses
- Familiarity with coverage, negligence principles, investigation, and negotiation techniques
- Strong organizational skills and attention to detail
- Ability to work independently, manage multiple tasks, and exercise good judgment
- Excellent verbal and written communication skills
- Computer literacy and working knowledge of Microsoft Office, Word, Excel, and PowerPoint
- Commercial property and general liability claims experience
- Carrier experience
- Experience with municipal clients
PMA Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PMA Companies and has not been reviewed or approved by PMA Companies.
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Leave & Time Off Breadth — Time off is described as generous, with a sizable PTO bank and a broad paid-holiday schedule. Feedback suggests the ability to accrue and use substantial leave is a standout element of the package.
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Retirement Support — Retirement support includes a 401(k) with company contributions and immediate vesting on certain employer dollars. Profit-sharing and automatic eligibility are positioned as meaningful additions to total rewards.
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Flexible Benefits — Benefits are organized in a cafeteria-style format with multiple medical plan choices, HSA options, FSAs, and a broad set of voluntary coverages. Feedback suggests this flexibility enables tailoring coverage to individual needs.
PMA Companies Insights
What We Do
PMA Companies provides risk management solutions and services, specializing in workers’ compensation and offering property & casualty insurance, in the United States. Headquartered in Blue Bell, PA, PMA Companies is a member of Old Republic Companies. Old Republic International Corporation (NYSE: ORI) is one of the nation’s 50 largest publicly held insurance organizations. PMA Companies includes: PMA Insurance Group, specializing in workers’ compensation, and providing other commercial property & casualty insurance products; and PMA Management Corp. and PMA Management Corp. of New England, providing results-driven TPA and Risk Services specializing in workers’ compensation and liability. We maintain a large client retention rate of 90% or higher and a client satisfaction rate of 96% per an independent survey. At PMA, we still build relationships the "old-fashioned way." Our clients know we care. They know we say what we do and do what we say. And they know that they can count on us to deliver tangible value to their business and to work passionately on their behalf.
