At QBE, our purpose is to enable a more resilient future.
We are an international insurer and reinsurer with a local presence in 27 countries.
The Opportunity
To support our growth and pan-European ambitions, we are creating a new position for a Claims Relationship Manager. This role will primarily focus on managing broker relationships in Spain.
As part of the Claims department, you will be a cornerstone of our client service strategy, ensuring the highest quality of claims service delivery. You will work in close collaboration with colleagues across Claims, Underwriting, and Distribution to strengthen client satisfaction and support our business development goals.
Your New Role
- Contribute to the development and implementation of the claims customer service strategy
- Ensure process and procedure optimization, and propose areas for improvement
- Support Claims Managers and Underwriting Team Leaders in business acquisition and retention
- Ensure effective coordination between claims and underwriting activities
- Collaborate with marketing teams to promote the service offering
- Build strong relationships with business partners and service providers
- Ensure the implementation of service/treatment solutions aligned with customer complaints
- Review and monitor the execution of claims management commitments
About You
- You have significant experience in a similar role or in claims handling (financial lines and/or property and/or liability)
- You are fluent in English (spoken, written, and read) and have experience working in an international environment
- You have excellent interpersonal skills, demonstrate diplomacy, and possess strong writing abilities
- You are capable of building trust-based relationships with senior stakeholders
- You have strong analytical and problem-solving skills, along with a creative and curious mindset
- You possess solid interpersonal skills to engage with all levels of the organization and have strong influencing capabilities
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
#LI-Hybrid
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).
With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
To find out more about why you should work for QBE, visit our careers website.
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report
What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
APPLY NOW and let’s make it happen!
Skills:
Claims Administration, Coaching, Communication, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Negotiation, Portfolio Management, Process Improvements, Relationship Management, Risk Management, Service Delivery, Sound Judgment, Stakeholder ManagementHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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What We Do
QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 11,000 people in 27 countries.
