AI Advantage Director - EMEA | Global Marquee

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
This is a rare opportunity to be part of a hand-selected global team doing the most consequential AI transformation work in the industry. As the AI Advantage Director for EMEA, you will work directly with CxOs and their teams at ServiceNow's most strategic Marquee accounts, taking them from vision to roadmap to execution in weeks, not quarters. You will combine strategic consulting expertise with deep platform conviction to help customers turn AI ambition into solutions that deliver measurable, scalable business outcomes.
Key Responsibilities
Engagement Leadership

• Manage the AI Advantage pipeline of Marquee accounts in EMEA, owning the full engagement lifecycle from initial executive alignment through solution delivery within the program timeline and charter.
• Qualify and maintain true CxO sponsorship for every engagement. Given the limited number of engagements we run, securing the right top-down commitment before we begin is as important as the work itself.
• Work with customers to surface their most important business challenges, separate signal from noise at the executive level, and prioritize high-value AI use cases with a bias toward action.
• Create the case for change. Lead from the front, helping the team develop the assets, executive narrative, demo, and value story that showcases the full power of the ServiceNow platform in the customer's own language.

Cross-Functional Orchestration

• Mobilize and lead cross-functional teams across a matrixed organization, pulling in the right pre-sales, post-sales, and partner resources as each engagement demands, leading without direct authority and driving alignment through conviction, clarity, and credibility.
• Partner closely with account teams to ensure every AI Advantage engagement accelerates the broader customer relationship and commercial opportunity, positioning the team as an accelerant, not a competitor.
• Define scope, outcomes, and deliverables at the start of each engagement and hold the team to them. Scope creep is one of our biggest risks and you own preventing it.
• Maintain quality and consistency across engagements, building shared standards and repeatable practices that scale the team's impact without diluting what makes the work exceptional.

Impact and Growth

• Strengthen executive relationships at each Marquee account, broaden adoption of the ServiceNow portfolio, and unlock net-new revenue opportunities across your EMEA portfolio.
• Ensure measurable outcomes are defined, tracked, and communicated throughout every engagement, giving customers and internal stakeholders a clear line of sight to value.
• Feed learnings, proof points, and engagement insights back into the broader ServiceNow ecosystem, sharpening the model and building the pipeline of customer success stories.
• Contribute to building the AI Advantage team as a new function, helping shape how we operate, what quality looks like, and what great looks like in the EMEA region.

Qualifications
To be successful in this role you have:

• To be successful in this role you bring a rare combination: the strategic rigor of a seasoned consultant, the credibility to lead in a C-suite room, and the founder mentality to build something new from the ground up.
• 10+ years leading strategic consulting, transformation, or advanced technology programs with a proven track record of delivering measurable outcomes.
• Experience running high-intensity executive engagements including co-innovation sprints, POCs, and transformation workshops. You have led these, not just participated in them.
• Exceptional executive presence with the ability to build trust quickly, simplify complexity, and drive decision-making at the CxO level.
• The ability to orchestrate multi-disciplinary teams across a matrixed organization, mobilizing the right resources at the right time without direct authority.
• A working fluency in AI and how enterprises are applying it to transform business processes, decision-making, and operating models.
• Regional fluency in EMEA, with a deep understanding of how enterprise culture and executive relationships vary across markets.
• A bias toward action. You are energized by building something new, comfortable with ambiguity, and oriented toward doing over debating.
• Strong commercial instincts, with the ability to connect transformation work to pipeline, revenue, and account expansion opportunities.
• Experience with the ServiceNow platform or broader enterprise workflow and automation ecosystems is a plus.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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