Company Overview
Donegal Insurance Group is an insurance holding company whose insurance subsidiaries offer personal and commercial property & casualty lines of insurance.
Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, and Albuquerque, NM, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself.
At Donegal, our values are founded on supporting the independent agency system, providing best-in-class service, and building relationships customers can trust. By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being there when it matters most.
Job Summary
Donegal Insurance Group has an opportunity for a Claims Manager to lead our Auto Claims team. The Claims Manager is responsible for the overall management, performance, and operational effectiveness of the Auto Claims team, ensuring claims are handled in compliance with established company standards and guidelines. The Claims Manager is responsible for developing and supporting Supervisors, monitoring department performance, ensuring consistent claim-handling practices, managing resources and expenses, and promoting the timely and effective resolution of claims.
Based on additional education, experience, and leadership responsibilities, this position may be offered as an Assistant Vice President level role.
Responsibilities and Duties
- Manage, lead, and develop assigned Claims Supervisors, providing direction, coaching, and support to ensure effective claims operations.
- Establish clear performance expectations and accountability standards for Claims Supervisors and their respective teams.
- Monitor the overall handling of property and casualty claims to ensure compliance with company standards, policies, procedures, and applicable laws and regulations.
- Review claim-handling practices and file activity to identify trends and opportunities for improvement
- Establish and monitor departmental goals, objectives, and performance standards.
- Monitor workloads, staffing levels, productivity, and resource allocation to ensure an efficient and effective claims operation.
- Modernize claim operations and Improve efficiency and customer experience by evaluating, recommending, and implementing emerging technologies.
- Encourage and support Guidewire Cloud and Artificial Intelligence (AI) department initiatives.
Qualifications and Skills
- Minimum of 5 years of Insurance or Insurance related experience
- Minimum of 3 years of claims management experience
- Bachelor’s Degree with a background in insurance
- Possess strong technical claims handling skills, results oriented with strong investigative abilities
Starting Pay: The pay range for this position is $95,000 to $125,000 annually. The specific offer will vary based on an applicant's education, qualifications, professional experience, skills, abilities, and any applicable designations/certifications. The posted pay range reflects our ability to hire at different position titles and levels depending on background and experience. The pay range may also be adjusted based on an applicant's geographic location.
The base pay is just one component of Donegal's total compensation package for employees. This role may also be eligible to participate in a discretionary annual incentive program. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Ongoing applications are being accepted.
Skills Required
- Minimum of 5 years of insurance or insurance-related experience
- Minimum of 3 years of claims management experience
- Bachelor's degree with a background in insurance
- Strong technical claims-handling skills
- Results-oriented approach
- Strong investigative abilities
What We Do
Our family of property and casualty insurance companies provides full lines of personal, farm and commercial insurance products across multiple regions of the United States. We are proud of our heritage, which spans nearly 130 years in the insurance business.
