Claims Executive

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role:

As a Claims Executive, you will lead the end-to-end claims process, focusing on larger, more sophisticated claims for our brokerage clients. You will be responsible for the investigation, evaluation, negotiation, and settlement of insurance claims, providing leadership and mentorship to junior team members while ensuring client satisfaction and regulatory compliance.

In this role, you will develop and maintain positive relationships with clients, brokers, insurers, and other stakeholders to facilitate the swift and favourable resolution of claims. Your expertise in analysing claims data and driving improvements in claims management will help mitigate risks and enhance the overall efficiency of the function.

This is a hybrid role, requiring 2 to 3 days a week in our Birmingham office

What you'll be doing:

• Lead the entire claims process, including larger and contentious claims, from investigation to settlement.

• Collaborate with internal teams, external vendors, and customers to ensure timely claim resolution.

• Analyse claims data to identify trends, reduce claim frequency, and improve processes.

• Build and maintain positive relationships with clients, brokers, insurers, and loss adjusters.

• Prepare and present reports on key performance indicators.

• Visit clients in the event of a loss to investigate and manage claims optimally.

• Negotiate with insurers to achieve favourable settlements within policy terms.

• Advocate for the claims function and settlements to improve client satisfaction.

Who we're looking for:

• Excellent analytical, problem-solving, and decision-making skills.

• Strong communication, negotiation, and interpersonal skills.

• Ability to work independently in a fast-paced environment.

• Adaptability to diverse personalities and cultural backgrounds.

• Conscientious approach to providing emotional support to clients during difficult situations.

Qualifications:

• GCSE Maths and English (or equivalent) crucial.

• A levels desirable.

• CII & CILA qualifications desirable.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent