Claims Examiner

Posted Yesterday
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Alpharetta, GA, USA
In-Office
Mid level
Insurance
The Role
Examines and manages workers compensation lost-time claims from investigation through resolution. Responsibilities include assessing losses and expenses, communicating with claimants and business partners, identifying coverage issues, fraud, and subrogation opportunities, maintaining claim diaries, ensuring compliance, documenting strategies, and guiding team members. The role requires a workers compensation adjuster’s license, strong analytical and organizational skills, effective communication, teamwork, and at least three years of claims-handling experience.
Summary Generated by Built In

Currently, Chubb is seeking a Workers Compensation Lost Time Claims Examiner in our Alpharetta office.

MAJOR DUTIES & RESPONSIBILITIES:                                                                                                                                         

  • Deliver superior customer service and satisfaction through effective interactions with insureds, claimants, agents, underwriters, and others.

  • Contribute to collaborative environment by consistently demonstrating teamwork, high motivation, behavior and effort to achieve goals and objectives.

  • Provide accurate and timely expense and loss assessments on Lost Time claims.

  • Timely and appropriately communicate with internal and external customers relative to account trends, issues, and claim activity.

  • Consistently demonstrate fundamentally sound claim handling by achieving compliance in the areas of investigation, coverage, loss assessment, and case management.

  • Ensure the establishment, documentation, and execution of appropriate strategies to bring early resolutions to assigned claims.

  • Recognize and properly address coverage issues, potential fraud, and subrogation; follow guidelines and completion of reporting forms.

  • Keep all files on a current diary system in order to monitor new developments, follow up on requests, update management and respond to all other diary activities in a timely manner.

  • Provide guidance and direction to team members with the ultimate goal of managing and resolving a claim.

Qualifications
  • A personal commitment to superior performance that adds value to our company.

  • An ability to work effectively with a wide variety of people.

  • An aptitude for evaluating, analyzing and interpreting information.

  • Excellent organizational skills a must.

  • The ability to multi-task along with proven time management and organizational skills.

  • An ability to work well in teams.

  • Demonstrated critical thinking and decision making ability.

  • Excellent verbal and written communication skills.

 

EDUCATION/EXPERIENCE:

  • Adjuster's license to handle Workers Compensation claims is required and/or must be obtained immediately after hire date.

  • Bachelor's Degree or equivalent experience preferred.

  • Minimum of 3 years of Workers Compensation claim handling required.

About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Skills Required

  • Workers compensation adjuster's license, or ability to obtain it immediately after hire
  • Minimum of 3 years of workers compensation claims-handling experience
  • Bachelor's degree or equivalent experience
  • Ability to evaluate, analyze, and interpret information
  • Excellent organizational, multitasking, and time-management skills
  • Strong verbal and written communication skills
  • Critical thinking and decision-making ability
  • Ability to work effectively with diverse individuals and in teams
  • Commitment to superior performance

Chubb Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Chubb and has not been reviewed or approved by Chubb.

  • Healthcare Strength — Healthcare coverage includes multiple medical plan options with preventive care, plus dental and vision, alongside HSAs/FSAs, telemedicine, and wellness resources. The breadth of offerings is presented as comprehensive for a large insurance employer.
  • Retirement Support — A 401(k) plan with company contributions anchors the financial benefits, complemented by life and disability insurance. These programs reinforce long-term savings and protection.
  • Strong & Reliable Incentives — Performance-based and year-end bonuses are part of the total rewards, with structured reviews supporting incentive opportunities. These components provide compensation beyond base salary.

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The Company
HQ: Zürich
27,791 Employees

What We Do

Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.

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