We are looking for an experienced Claims & Costing Specialist in Kuilsriver, Western Cape to join their team. As part of our commitment to fairness and equal opportunities, we follow a rigorous non-discrimination process. All applicants will be evaluated based on their qualifications, skills, and experience, regardless of age, disability, gender, race, religion, or any other protected characteristic. We encourage a diverse range of candidates to apply.
Job Description• Perform research on warranties concerns, prepare / customise warranty papers for work.
• Review all warranty claims, administer and submit for warranty approval.
• Monitor repair order completion for authorisation as per warranty requirement.
• Monitor all customer inquiries and requests on warranty issues.
• Communicate to all aftersales staff all warranty programs and bulletins in a timely manner
• Ensure compliance to all warranty specifications.
• Evaluate databases and complete all data entry for warranty claims and filings.
• Manage all warranty claim submission, resubmit claims if required and ensure appropriate action is completed.
• Prepare documents for all warranty audits as per OEM recommendation
• Manage and upkeep of a warranty parts store in line with OEM manufacturers specification
• Maintain records of customer details and warrantor reference
• Minimum 3 - 5 years’ experience in the automotive industry
• Work experience as a Service Advisor, Warranty Clerk or Technical background in the motor industry
• DMS experience (Automate,Evolve,ADP/kerridge) will be an advantage
• Ford Experience Preferred
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Skills Required
- Minimum 3-5 years' experience in the automotive industry
- Experience as a Service Advisor, Warranty Clerk, or technical background in the motor industry
- DMS experience (Automate, Evolve, ADP/kerridge)
- Ford experience
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
-
Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
-
Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
