The Role
Coordinates rental vehicle, property damage, and general liability claims. Reviews incident reports, police reports, witness statements, repair quotes, and supporting documentation to determine responsibility. Communicates with sites, managers, associates, vendors, partners, and carriers; routes approvals and paperwork to accounts payable. Tracks claim costs and safety KPIs, identifies trends and risks, and escalates issues appropriately.
Summary Generated by Built In
Job Summary & Responsibilities
Types of Claims to be managed:
Qualifications:
Claims Coordinator
Claims coordinator to oversee activities that are related to processing and handling various types of damage claims. This position will be the primary contact for damage claims that will be handled in house.
Job duties:
Claims coordinator to oversee activities that are related to processing and handling various types of damage claims. This position will be the primary contact for damage claims that will be handled in house.
Job duties:
- Review and investigate incident reports and determine responsibility for damages in coordination with Site Managers and Directors.
- Communicate with sites to secure all relevant supporting and evidentiary documents.
- Follow up with various 3rd party vendors if there are questions on a quote for a repair.
- Provide support to the field, partners, and carriers to promptly resolve questions.
- Secure approvals and route paperwork to accounts payable.Investigate rental claims for damages and determine if the renter or other associate is responsible:
- Evaluate police reports and witness statements.
Communicate with managers and associates to gather details.Track and analyze claims cost by partner group and by claim type. - Identify and communicate potential trends, issues or risks and escalate appropriately.
- Tracking and Data input for Safety KPI's
Types of Claims to be managed:
- Rental vehicle damages
- Property damage claims
- Miscellaneous General Liability Claims
Qualifications:
- Strong administrative skills.
- Intermediate Excel skills.
- Attention to detail.
- Professional written and oral communication skills.
- Ability to interact with all levels of associates, partners, and carriers.
- Previous claim experience
Skills Required
- Strong administrative skills
- Intermediate Microsoft Excel skills
- Attention to detail
- Professional written and oral communication skills
- Ability to interact with associates, partners, and carriers at all levels
- Previous claims experience
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The Company
What We Do
Capstone Logistics is the leader in providing specialized, technology-enabled solutions for the most challenging supply chains. Powered by an interconnected platform, Capstone creates end-to-end efficiencies and cost-savings that help suppliers, distributors, and retailers exceed customer expectations. From performance-driven labor solutions to high-touch transportation and fulfillment, Capstone delivers the scale, accountability, and continuity that enables modern supply chains to compete in an ever-evolving environment.
