Claims Analytics Engineer

DLG is evolving. Across every part of our business, we’re embracing innovation and putting customers at the heart of everything we do. Join us and you’ll not only be recognised for your skills, you’ll be empowered to grow them, make a real impact, and shape the future of insurance analytics.

We’re looking for a Claims Analytics Engineer to join our Motor Claims team -someone who thrives on turning complex data into actionable insight. Your role will be pivotal in developing and maintaining our analytical data infrastructure and insight delivery, supporting our team of analysts evaluate ~£2 billion of claims expenditure, the associated operational performance and forecasting future trends. and delivering insight that drives smarter decisions, improves operational efficiency, and enhances profitability.

This role is about more than just reporting. It’s about enabling storytelling with data, using it to develop understanding, challenge assumptions, uncover opportunities and inform strategy and ultimately customer outcomes and enhance profitability.

What You’ll Be Doing

• Develop, enhance, document and maintain processes that cleanse and transform large volumes of complex data for use in analytical workflows following best practice and development standards.
• Design and build data products that empower analysts and business teams to efficiently explore and understand business performance.
• Analyse existing code and processes and make suggestions for improvement.
• Perform unit testing, system testing and UAT.
• Provide technical support to analysts within the team and other areas of DLG.
• Liaise and collaborate with colleagues to understand and translate requirements into data products.
• Partner with stakeholders to design, develop and implement fit-for-purpose data products and KPIs that support strategic projects.
• Use your experience to help us be innovative, dynamic and continuously curious.

What We’re Looking For

You’ll be a self-starter who is curious about data and has an aptitude for data engineering, is highly detail-oriented and has an appetite for problem solving. Other skills:

• Technical expertise in data cleansing, transformation and manipulation, with experience in delivering reliable, robust data products.
• The ability to gain an understanding of internal and external data sources, to gather and understand requirements and to use that knowledge and understanding to build data sets, data models and reports.
• Excellent level of knowledge and experience of SQL.
• The ability to investigate problems and make recommendations for business improvements.
• An innovative mindset and the ability to challenge ways of working to generate new insights and ways of doing things.
• Programming experience in any language (e.g. SAS, Python, R).
• A good understanding of data architecture and management together with coding and development methodologies.
• Exposure to reporting services and visualisation tools (e.g. Tableau, Qlik Sense, Alteryx or Power BI)
• An understanding of cloud-based platforms is beneficial (e.g. AWS, Azure, GCP).
• A proficient user of Microsoft applications.

Ready to help us turn data into decisions? Apply now and help us redefine insurance analytics.

Benefits

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• 9% employer contributed pension

• Annual company bonus of up to 10%

• 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)

• 50% off home, motor and pet insurance plus free Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

• A detailed and tailored induction plan

• An opportunity to join a high-performing and dynamic analytics team and develop new skills

• An opportunity to utilise software such as Tableau, SQL, Qlik Sense, Alteryx, Power BI and more

• A friendly, supportive and progressive business with ambitious objectives and plans

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be Yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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