EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Tweed Heads, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing that your talent and hard work have a purpose.
As a Claims Advisor, you will play an integral role within one of our supportive and growing business units, helping to make a positive impact on the lives of injured workers. Your role will consist of managing inbound and outbound calls with external stakeholders, as well as claim administration duties.
This is a full-time, permanent position commencing on 2 November 2026, based in our Tweed Heads office, with work-from-home flexibility.
YOUR RESPONSIBILITIES- Assist workers and employers throughout the claims process, providing support with the completion of relevant documentation to ensure timely access to services that support return to work and injury recovery.
- Proactively undertake appropriate case management to achieve the optimum outcome of an early and sustainable return to work for workers, while managing reasonable claim costs.
- Ensure allocated work is actioned within appropriate timeframes.
- Manage telephone enquiries in accordance with EML’s guidelines and Communication Policy.
- Collaborate with Injury Management Specialists and other subject matter experts to gather information and ensure customers receive expert advice and support.
- Record and maintain accurate and up-to-date records.
You will demonstrate a high level of empathy and be passionate about providing great customer service.
- You will be a great listener, demonstrate excellent communication skills and have a solution-focused mindset.
- You will embrace change with confidence and be comfortable working in a multi-system environment, with the ability to manage and overcome challenges.
- With great attention to detail, you will enjoy learning, developing and growing within the business.
- Proficient in the use of Microsoft Office Suite.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Skills Required
- Excellent communication skills
- Strong listening skills
- Empathy and commitment to customer service
- Solution-focused mindset
- Ability to work confidently across multiple systems
- Strong attention to detail
- Proficiency in Microsoft Office Suite
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
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