Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.
This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people’s lives.
We are seeking an individual to join our team as a Claims Advisor based out of our Hawkesbury Veteran & Family Hub. In this role, you will provide guidance and support to current and former Defence personnel and their families, navigating various claims, including pensions and benefits.
Your role will involve assisting them throughout the application process with relevant government departments, all with the ultimate goal of achieving the best possible outcomes.
Who are you:
- Be a Compensation Advocate (or willingness to work towards this accreditation - we will provide the training!)
- Strong administrative skills
- You'll have empathy in abundance and have the ability to understand defence-related illnesses and conditions
- Be able to establish and build meaningful relationships internally and externally
- You will have highly developed communication skills and the ability to prioritise, manage and problem solve procedures
To Apply:
- Please include BOTH a resume and cover letter addressing how you meet the requirements of the role (no more than two pages).
The benefits of joining RSL LifeCare:
- Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
- Staff discounts across 700 select retail stores through Maxxia Rewards
- Fitness Passport
- Leave Loading - 17.5% pay top up on paid leave
- Plus you'll be joining a team that are truly dedicated to making a positive impact on the lives of veterans and their families
Our commitment to diversity: We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.
We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants.
We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.
LocationVS HawkesburySkills Required
- Compensation Advocate accreditation or willingness to work toward accreditation
- Strong administrative skills
- Empathy and ability to understand defence-related illnesses and conditions
- Ability to establish and build meaningful internal and external relationships
- Highly developed communication skills
- Ability to prioritize, manage, and solve procedural problems
- Valid Police Check or valid National Disability Insurance Scheme check, or potentially both
What We Do
RSL LifeCare is an Australian social purpose organisation serving veterans, seniors and their families. It provides aged care through residential homes and personal home care, retirement living in villages, and veteran support services. Its integrated wellbeing and care approach operates across more than 60 sites in New South Wales and the Australian Capital Territory, with the stated purpose of enriching veterans’ and seniors’ lives.
