Claims Administrator – South-East Melbourne
Location: South-East Metropolitan Melbourne, VIC
Company: BGIS, Community Housing and Property Services
Employment Type: Permanent Full-Time, Hybrid
Working Hours: Core Business Hours
*Multiple Positions Available
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About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across property, infrastructure and essential services.
With significant growth continuing across Victoria, we are creating new opportunities to support a recently acquired client and an important portfolio of residential properties across South-East Melbourne.
Purpose of the Role
BGIS is seeking Claims Administrators to assess, validate and process subcontractor claims across a community-focused residential maintenance contract.
Reporting to the Finance Manager, you will work closely with operational teams, contract managers, finance teams and subcontractors. You will help make sure claims are accurate, compliant and paid on time.
The ideal candidate will be organised, detail focused and approachable, with a genuine enjoyment of solving queries and keeping the numbers right.
Key Responsibilities
- Assess, validate and process subcontractor claims
- Support compliance with Security of Payment legislation
- Review supporting documentation and approvals
- Maintain accurate claim records and audit trails
- Work with subcontractors and stakeholders to resolve discrepancies
- Support invoicing and financial controls
- Track claim status and reporting requirements
- Support contractual compliance and governance requirements
Education, Experience & Skills
Essential:
- Experience in claims administration, finance administration or contract administration
- Strong attention to detail and analytical skills
- Clear communication and relationship-building skills
- Confidence using Microsoft Excel and financial systems
- Relevant business, finance or administration qualification, or equivalent experience
- Full working rights in Australia
Desirable:
- Experience in facilities management, maintenance, construction or community housing
- Knowledge of Security of Payment requirements
Workplace Arrangements
This is a permanent full-time position based in South-East Metropolitan Melbourne during core business hours.
A hybrid working arrangement is available, with some attendance at the regional office to support collaboration with the team.
Why Join BGIS?
Join a newly established team supporting an important community housing portfolio, where your work helps keep services and subcontractors running smoothly.
Key Benefits Include:
✔ Hybrid working arrangement
✔ Meaningful work supporting residential properties and communities
✔ Career development opportunities within a global organisation
✔ A supportive and inclusive team environment
✔ Spot recognition vouchers and a $2,000 employee referral bonus
✔ Access to Flare discounts across retailers, energy providers, utilities and more
✔ Fitness Passport access for you and your family
✔ Employee Assistance Program and wellbeing initiatives
✔ Two paid volunteer days each year
✔ Career opportunities through secondments and internal mobility
✔ Endorsed by WORK180 as an employer of choice for women
✔ Recognised as a Top 101 Workplace for Women in 2026 by WORK180
As a global leader in facilities management, asset management, project delivery and workplace solutions, BGIS manages over 50,000 client locations worldwide and employs more than 10,000 people globally. We work across some of Australia's most important sectors including Government, Healthcare, Education, Defence, Commercial Property and Critical Environments.
How to Apply
If you are an organised and thoughtful finance or administration professional who enjoys accuracy and supporting others, we would love to hear from you.
BGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, people with disability and people from culturally diverse backgrounds.
Eligibility
Applicants must have full working rights in Australia.
Apply Now
Join a newly established team delivering meaningful outcomes for communities across South-East Melbourne.
Explore more opportunities at https://apac.bgis.com/careers/
Skills Required
- Experience in claims administration, finance administration, or contract administration
- Strong attention to detail and analytical skills
- Clear communication and relationship-building skills
- Confidence using Microsoft Excel and financial systems
- Relevant business, finance, or administration qualification, or equivalent experience
- Full working rights in Australia
- Experience in facilities management, maintenance, construction, or community housing
- Knowledge of Security of Payment requirements
BGIS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BGIS and has not been reviewed or approved by BGIS.
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Healthcare Strength — Health coverage is often considered decent to competitive, with comprehensive medical and dental plans available in several markets. Some roles highlight strong health benefits as a standout component of the total package.
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Retirement Support — Retirement programs are viewed as solid, including employer 401(k) contributions in some U.S. positions and RRSP matching in Canada. Financial planning assistance adds to the perceived robustness of the offering.
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Leave & Time Off Breadth — Paid time off and parental leave are presented as meaningful parts of the package, with PTO that can increase with tenure and paid holidays in certain postings. Flex days and vacation entitlements are also advertised in some regions.
BGIS Insights
What We Do
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments. - BGIS is a global leader in integrated facilities management services. More than 600 million square feet of client portfolios spanning multiple markets including government, higher education, utilities, telecommunications, financial services, oil and gas, healthcare and information in the clouds. In addition to managing a diverse portfolio of office, retail, college, hospital and industrial assets, BGIS is a global leader in the management of data centers and other critical environments
