CBCS, a division of Cottingham & Butler, is growing and we’re excited to welcome new team members to our Workers’ Compensation team as Claims Administrators. This is a great opportunity to start or build your career in a professional office environment. In this role, you’ll learn how to review and manage medical-only claims while providing helpful, responsive service to our clients. No insurance experience? No problem. We provide training to teach you what you need to know. We’re simply looking for people who are dependable, eager to learn, and comfortable communicating with others.
Responsibilities
As a Claims Administrator, you will manage a caseload of medical-only Workers’ Compensation claims from start to finish. Your core responsibilities include:
- Reviewing and evaluating medical-only claims to understand what occurred
- Communicating with injured workers, medical providers, and clients
- Documenting claim activity accurately and consistently following CBCS Best Practices
- Making timely decisions within your assigned authority to resolve claims efficiently
- Submitting required state EDI filings and supporting Medicare compliance
- Identifying when a claim should be upgraded for further investigation or lost‑time consideration
- Evaluating potential subrogation opportunities and escalating when appropriate
- Meeting performance benchmarks for contact, reserving, and claim closure
We’re seeking individuals with experience in a professional setting who bring strong attention to detail, organization, and communication skills. You should be comfortable managing multiple priorities, navigating documentation, and working both independently and as part of a team. Prior claims or insurance experience is a plus but not required. We provide training on the technical aspects of the role. More importantly, we’re looking for individuals who are dependable, motivated, and eager to build a long-term career in a high-performance environment.
Full-Time Benefits - Most benefits start day 1
- Medical, Dental, Vision Insurance
- Flex Spending or HSA
- 401(k) with company match
- Profit-Sharing/Defined Contribution (1-year waiting period)
- PTO/Paid Holidays
- Company-paid ST and LT Disability
- Maternity Leave/Parental Leave
- Subsidized Parking
- Company-paid Term Life/Accidental Death Insurance
About Cottingham & Butler Claims Services
At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.
As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.
Want to learn more? Follow us on www.CBCSclaims.com | LinkedIn
Skills Required
- Experience in a professional office setting
- Strong attention to detail
- Organizational skills and ability to manage multiple priorities
- Strong verbal and written communication skills (communicating with injured workers, providers, and clients)
- Comfortable working independently and as part of a team
- Dependable, motivated, eager to learn and build a long-term career
- Prior claims or insurance experience
- Familiarity or willingness to learn state EDI filings and Medicare compliance
Cottingham & Butler Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cottingham & Butler and has not been reviewed or approved by Cottingham & Butler.
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Strong & Reliable Incentives — Variable pay elements—such as commissions, bonuses, and profit sharing—create meaningful earning upside in certain roles. Feedback suggests these incentives contribute to stronger satisfaction where performance pay is prominent.
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Retirement Support — A 401(k) with company match and profit sharing strengthens long‑term savings potential. Feedback suggests tax‑advantaged accounts and, in some roles, day‑one eligibility add tangible value.
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Parental & Family Support — Priority access and discounted rates at the Dubuque HQ onsite childcare center directly support working parents. Family‑oriented perks complement the broader health and time‑off offerings.
Cottingham & Butler Insights
What We Do
Cottingham & Butler is the 31st largest insurance broker in the U.S. and a recognized leader in offering innovative property & casualty and employee benefit insurance solutions. The company is headquartered in Dubuque, Iowa, and employs over 1,200 employees across the U.S. Better Every Day. That's our promise to our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, and a growth track record that has propelled us forward since 1887
