Claims Administrator (Life Insurance)

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Analyze claims and prepare appropriate responses in line with policies, procedures and standards.

• Follow standard procedure to assess and finalize claims in line with SOPs.
• Keep stakeholders informed on claims progress.
• Build positive customer relations and solve or escalate customer queries and complaints.
• Gather feedback on customer satisfaction and provide reporting and analysis.
• Continuously strive to enhance and improve the claims processes.
• Identify and report on claims process issues.
• Maintains detailed records and ensures regulatory compliance.
• Participates in projects ceremonies as required.
• Performs training of Broker/Clients on claims processes.
• Works towards driving a positive risk culture in the business.

Additional Job Requirements

• Certificate of Proficiency (COP) – Life Insurance
• Risk Management or any Business-related degree.
• At least 1-2years relevant experience in the Claims space.

Skills

Analytical Thinking, Business, Customer Queries, Customer Satisfaction, Insurance Risk Management, Life Insurance, Long Term Insurance, Payment Handling, Regulatory Compliance, Reporting and Analysis, Risk Culture, Risk Management, Standard Operating Procedure (SOP)

Competencies

Action OrientedCollaboratesDrives ResultsEnsures AccountabilityFinancial AcumenInstills TrustManages ComplexityOptimizes Work Processes

Education

Bachelor Of Business, Certificate Of Proficiency: Life Insurance (Required)

Closing Date

14 May 2025 , 23:59

The Old Mutual Story!