Job Title
Claims Account Management
Job Title
Claims Account Management
Summary of the role
Amadeus Central Claims team is in charge of running the Amadeus Claims service. Key drivers are customer's satisfaction, Amadeus financial exposure limitation and Amadeus products and services enhancement.
The Claims Defection person will serve as the customer's primary point of contact in Amadeus Claims. The role involves maintaining customer relationships, understanding customer's claim related concerns and helping resolve those issues. The aim is to drive customer satisfaction, reduce the number of invalid claims raised by customers and identify opportunities for service enhancement.
In this role you'll
Dedicated support to base customers:
- Build a preferred relationship with identified long tail customers
- Address customer's main claim related issues to ease their relationship with business partners, mainly airlines.
- Adapt and provide regular reports and provide expertise on significant claims
- Identify patterns or root causes and provide documentations to reduce the volume of claims rejected to travel agents.
Claims Strategic Program:
- Coordinate with internal teams, report and communicate regularly regarding the activities
- CSAT Survey and develop action plans to increase customer satisfaction
Support Amadeus claims analyst in resolving claims issues:
- Address claims trends on various functional areas until their resolution
- Interact with internal and external partners
- Follow up with Amadeus internal teams for investigation within agreed SLA
About this ideal candidate
- Bachelor Degree preferred
- Minimum 3-5 years in the Customer Services area or 3 years airline/ travel agency experience.
- Understanding of airlines/GDS/agency environment and ticketing
- Experience in handling investigations of incident reports/claims
- Advanced Excel and programming knowledge will be appreciated
- Good command of the English language
- Good analytical, problem solving and project management skills
Application Process
The application process is easy and fast. Create your candidate profile manually or upload your CV/Resume.
Are you the one we are looking for? Apply now!
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways.
Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years.
We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
