Key Responsibilities
Select, train and develop an effective and efficient staff
Establish and communicate clear performance standards and objectives
Conduct performance evaluations; recommend salary adjustments, promotions, transfers, and dismissals
Counsel employees on educational and job opportunities which will enhance their career development
Spend time coaching, mentoring, training, and developing their staff, addressing other responsibilities that need to be done at this level, and an appropriate work-life balance has been achieved
Ensure exceptional customer service and high quality work is delivered from direct reports
Monitor operations and staff and recommend, when necessary, changes in methods, procedures, structure and additions or changes in personnel to secure optimum utilization of resources
Keep staff informed of current problems, changes and new developments in the department and company by conducting periodic meeting
Administer all policies and procedures contained in the Arbella Employee Handbook; communicate to staff, interpret as necessary, and ensure compliance
Monitor reports on productivity trends; recommend and implement changes on an ongoing basis to improve productivity
Compile and analyze data and create reports to provide information to management
Operate, input and retrieve information using the automated claim system; request checks, form letters and other correspondence through the automated claim system
Analyze claim files, write directives concerning the files and assign or reassign files to claim representatives
Review files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further investigation, evaluation, negotiations and/or contact with legal channels
Monitor the accuracy, completeness, and the appropriateness of billings (e.g. legal, medical, appraisal) when reviewing claim files
Review reserve recommendations, establish reserves and make recommendations on reserves exceeding authority
Provide the necessary guidance to unit personnel on investigations, appraisals of damages, liability, coverage and settlement techniques
Assist in establishing Claim Office objectives supportive of the Claim Department business objectives
Assist in the selection and evaluation of defense attorneys, medical examiners and independent adjusters
Review and assist in preparing suit cases for forwarding to legal counsel, checking to assure that coverage is not exceeded, that legal reserves are adequate and confer with attorneys about these matters
Service new larger risks and agents within Claim Office territory
Organize workflows of the automated claim system to provide maximum productivity
Assist in the training of new Claims Technical Team Managers
Control expenses to meet the Claim Office budget and keep expenditures to a minimum
Extend settlement authority as warranted and/or investigate and settle difficult cases as required or requested to assure proper investigation and disposition of all cases
Attend trials, no-fault medical arbitration, and inter-company arbitration hearings, if requested
Assist in the training of staff in the operation and uses of the automated claim system
Monitor workplace and work practices to ensure safe office conditions, and make recommendations and/or changes as necessary
Keep Manager informed verbally and in writing of activities and problems within assigned area of responsibility; refer matters beyond limits of authority and expertise to Manager for direction
Perform other related work as required or requested
Requirements
Consistently achieves all key performance indicators in support of business plan while successfully demonstrating Manager level competencies
Attract, develop and retain top talent including leveraging individual development efforts and succession planning
Demonstrates the ability to proactively identify strategic opportunities and develops, implements and drives identified solutions
Effectively manage within established budget
Create and lead a high-performing, engaging team
7+years of direct handling and/or oversight of General Liability Claims, litigation case management preferred.
5+ years of direct handling and or oversight of Bodily Injury Claims.
Our current reasonable and good faith estimate of the annual salary range for this position is approximately $85,000 - $120,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
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What We Do
Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island. Our vision is to be the best property and casualty company in the Northeast. Period. We are proud to be consistently recognized as one of the Best Places to Work by the Boston Business Journal. We think you’ll find Arbella to be a different kind of insurance company – one that does good for our employees, our customers, our independent agents, and our communities. Our people are caring, collaborative, passionate, and involved, and we work hard to support their total well-being. Arbella is a good place to be. Come explore what it can be for you. Arbella. Here. For Good.
