What You'll Do
ESSENTIAL JOB RESPONSIBILITIES: include but are not limited to:
- Supports and demonstrates IMA’s core values
- Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
- Comfort with high degree of oversight & accountability for quality & efficiency of work product.
- Interact professionally and timely with clients via email, phone, and in-person
- Provide support to claim advocates and service teams in claim related matters.
- Communicate pertinent claim information on a timely basis to internal and external clients
- Develop strong working knowledge of Applied Epic and Carrier Interface Systems
- Demonstrate technical insurance knowledge
- Assist on Claims Projects, reports, loss runs or other tasks as assigned
- Specific job responsibilities:
- Reception Desk claim inquiries
- Claim faxes received by the offices:
- Claim Reporting for Direct reporting exception
- House account claim inquiries
- Claim updates
- Managing distribution of Claim Reporting Guides
- Monitor and prioritize workload taking into consideration deadlines and special instructions with strong attention to detail.
REQUIRED EXPERIENCE AND SKILLS: include but are not limited to:
- Strong communication skills and basic mathematical skills required.
- Ability to identify the issue and develop a resolution when speaking with a client
- Ability to manage a high volume of inbound and outbound calls while providing professional, responsive customer service
- Comfort spending a significant portion of the day on the phone assisting clients, carriers, and internal team members
- Strong verbal communication, active listening, and problem-solving skills, with the ability to build rapport over the phone
- 1 to 3 years of similar or related experience preferred
- Systems skills – Applied Epic, Carrier websites
- Experience with MS Office products preferred/required (specifically PowerPoint, Outlook, Word, and Excel)
- Prior claim experience preferred or coordination of claim and general insurance experience.
COMPETENCIES & TRAITS:
- Building relationships
- Self- Direction
- Manage Client Relationships
- Problem Solving
- Communicating
Compensation & Benefits
Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:
Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities.
*These benefits do not apply to internship roles.
Why Join IMA?
We’ve built a reputation for putting our associates first
What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.
We work in teams. We sell in teams. We win and prosper as a team
We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.
We are recognized nationally as a leader in our industry
• Business Insurance Magazine – Best Places to Work in Insurance
• US Insurance Awards – Community Outreach Project of the Year
• U.S. Chamber of Commerce Citizen Awards – Best Corporate Steward finalist
• Inc. Magazine Best Workplaces
• Inc. 5000 – List of Fastest Growing Companies
• Alaska Journal of Commerce – Best Workplaces in Alaska
• Charlotte Business Journal – Best Places to Work
• Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
• Connecticut Top Workplaces
• Dallas Business Journal – Best Places to Work
• Denver Business Journal – Best Places to Work
• Denver Business Journal – Fast 50
• Kansas City Business Journal – Best Places to Work
• Los Angeles Business Journal – Best Places to Work
• Puget Sound Business Journal – Washington’s Best Workplaces
• Tampa Bay Times – Best Workplaces
• The Salt Lake City Tribune Top Workplaces
• Utah Business – Best Places to Work
• Wichita Business Journal – Best Places to Work
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Skills Required
- Strong communication skills
- Basic mathematical skills
- Ability to identify issues and develop resolutions when speaking with clients
- 1 to 3 years of similar or related experience
- Experience with Applied Epic
- Experience with carrier websites or carrier interface systems
- Experience with Microsoft Office, specifically PowerPoint, Outlook, Word, and Excel
- Prior claims experience or claims coordination and general insurance experience
What We Do
IMA Financial Group, Inc. (IMA) is an integrated financial services company dedicated to protecting assets and making a difference. It is comprised of: IMA, Inc. - a retail insurance broker ranked amongst the top 20 brokers in the United States. IMA offers a full range of risk management-related products with offices in California, Colorado, Hawaii, Kansas, Oregon, Pennsylvania. Texas, Utah and Washington. An Assurex Global and Worldwide Broker Network partner, IMA is part of a network of insurance professionals reaching over 80 countries. IMA Select – a brokerage providing personal insurance services and business insurance solutions for small- to mid-sized organizations. Towerstone, Inc. - a wholesale insurance broker and managing general agency with expertise in a broad spectrum of industries, specializing in energy and construction. IMA Wealth - a broker-dealer registered with the U.S. Securities and Exchange Commission (“SEC”), Member FINRA, and an insurance agency. Eydent - a managing general agency & managing general underwriter providing commercial property and casualty alternative risk solutions for specialty niche programs. Cornerstone - consultative services firm that designs and manages specialty insurance programs for groups. Social Media Terms of Use: www.imacorp.com/social
