To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products within their portfolio.
To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.
Report about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.
Optimize the stock inventory and rotation and balance this against return to fit (RTF) visits.
Signal commercial opportunities to the sales and Marketing department by using ‘Onsite-Insight’.
Make contributions to the ongoing development of the team and overall service performance.
Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
Liaise and report back to relevant account manager on customer issues.
Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.
Look for opportunities to develop other areas of the clients business and liaise with the account manager accordingly.
Canon Core Behaviours
• Drive for results
• Focus on the Customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People orientated
• Caring for self and others
University Degree or Diploma (electronics, mechanics and software)
Relevant experience in the service industry
Experience in understanding and following health and safety guidelines.
Demonstrates a high technical aptitude with excellent fault-finding skills.
Good customer handling and communication skills. Able to give customer instruction.
Team player that focuses on optimizing the team output
Good commercial insight and business acumen
Awareness to represent Canon as a company always (behavior, communication, and presentation / appearance)
Canon Middle East FZ LLC , a subsidiary of Canon Europe, is the operational headquarters for Canon in the Middle East based in Dubai, UAE.
At Canon, we’ve been inspiring people to capture and share their world for over 85+ years. As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact. From cameras to commercial printers, and business consultancy to healthcare technologies, Canon enriches lives and businesses through imaging innovation. Canon's corporate philosophy is Kyosei – 'living and working together for the common good'. Canon invests heavily in R&D, delivering the richest and most innovative products and services to satisfy customers' creative needs. From amateur photographers to professional print companies, Canon enables each customer to realize their own passion for image. Further information about Canon Middle East is available at www.canon-me.com
With a strong presence across Middle East for over 25 years, our regional sales offices in UAE, KSA & Qatar support operations across Middle East markets. We’re proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good.
Why Join Us?
• Be part of a diverse and energetic team, where 37+ nationalities work together with a common goal.
• Enjoy a competitive salary, comprehensive benefits, flexible hours, a hybrid working model, and opportunities for professional development.
• Benefit from continuous learning with access to extensive online resources and tailored development programs.
• Join a company that truly values sustainability, inclusion, and your personal growth.
Does this seem like a great fit for your career journey? Read the job description carefully and submit your application. We are excited to hear from you!
Skills Required
- University degree or diploma in electronics, mechanics, or software
- Relevant experience in the service industry
- Experience understanding and following health and safety guidelines
- High technical aptitude and excellent fault-finding skills
- Good customer handling and communication skills
- Ability to provide customer instruction
- Team-oriented approach focused on optimizing team output
- Good commercial insight and business acumen
- Professional behavior, communication, and presentation when representing Canon
Canon Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Canon Inc. and has not been reviewed or approved by Canon Inc..
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Healthcare Strength — Health coverage spans comprehensive medical, dental, and vision options in the U.S., alongside added support via a dedicated health insurance society in Japan. Wellbeing resources and personal health consultant access are also highlighted within certain plans.
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Retirement Support — Retirement programs include a 401(k) with company match in the U.S. and corporate pension arrangements in Japan. Disclosures describe both defined-benefit and defined-contribution elements that supplement national systems.
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Parental & Family Support — Family-support policies in Japan extend childcare leave, caregiver leave, and reduced-hour schedules beyond legal minimums. Several group companies have earned government accreditation for family-friendly practices and promote active paid-leave usage.
Canon Inc. Insights
What We Do
Canon Inc., headquartered in Tokyo, Japan, is a leader in the fields of professional and consumer imaging equipment, industrial equipment and information systems. Canon’s extensive range of products includes production printers, multifunction office systems, inkjet and laser printers, cameras, video and cinematography equipment, network cameras, medical systems and semiconductor-manufacturing equipment. Originally established in 1937 as Precision Optical Industry, Co., Ltd., a camera manufacturer, Canon has successfully diversified and globalized to become a worldwide industry leader in professional and consumer imaging systems and solutions. With approximately 180,000 employees worldwide, the Canon Group includes manufacturing and marketing subsidiaries in Japan, the Americas, Europe, Asia and Oceania; and a global R&D network with companies based in the United States, Europe, Asia and Australia. Visit the Canon Inc. website at: global.canon
