The City Manager is responsible for the overall
operational performance, growth, and compliance of the Company’s activities
within an assigned city. This role provides strategic leadership and
day-to-day coordination of Sales, Evaluation, Training & Onboarding,
Portfolio Management, Recovery Operations, Supply Chain, and Administrative
teams to ensure business targets are achieved, risks are managed, and service
delivery standards are met.
The City Manager acts as the single point
of accountability for city-level performance, customer experience, asset
protection, and operational efficiency.
1. City Operations & Leadership
● Ensure seamless coordination across departments to achieve operational efficiency.
● Translate company strategy into executable city-level plans.
● Monitor daily operations and resolve cross-functional challenges.
● Act as the company’s representative for city-level engagements and partnerships.
2. Revenue, Portfolio & Risk Management
● Oversee city sales operations to drive lead generation
● Ensure adherence to approve acquisition processes, pricing models, and risk policies.
● Supervise evaluation teams to ensure accurate rider assessments, credit checks, and complete documentation.
● Monitor sales, credit, and portfolio performance metrics; implement corrective actions where required.
● Collaborate with risk and collections teams to minimise fraud exposure, delinquency, and losses.
● Review delinquency and recovery reports and implement effective recovery and portfolio optimisation strategies.
3. Operations, Recovery & Asset Management
● Oversee station officers and recovery operations to maintain portfolio quality.
● Drive recovery efficiency, ethical enforcement practices, and loss minimisation in line with company policies and regulations.
● Supervise supply chain and asset deployment activities, including asset setup, tracking, and utilisation.
● Ensure proper asset condition monitoring, maintenance scheduling, and vendor coordination.
● Minimise asset downtime and operational disruptions across the city.
4. People Leadership, Administration & Compliance
● Lead and coordinate city-level administrative and facility operations.
● Ensure accurate record-keeping, reporting, and operational documentation.
● Manage, coach, and develop team leads and staff across all functional areas.
● Conduct performance reviews, enforce discipline, and support employee engagement initiatives.
● Ensure adequate staffing levels and support onboarding of new hires.
● Promote compliance with company policies, ethical standards, and operational procedures across all teams.
● Enforce internal controls to prevent fraud, misuse of assets, and revenue leakage.
5. Financial & Performance Management
● Own city-level budgets and cost control initiatives.
● Monitor revenue, expenses, and profitability for the city.
● Track KPIs across teams under the city.
● Prepare and submit periodic performance and operational reports.
Requirements
● Bachelor’s degree in Business
Administration, Operations Management, Finance, or related field.
● Minimum of 6 years of progressive
experience in operations management, preferably within mobility, leasing,
logistics, or financial services.
● Proven experience managing
multi-functional teams.
● Strong understanding of sales
operations, credit risk, collections, and asset management.
Key Skills
● Strong leadership and people
management skills
● Excellent operational and
analytical capability
● Ability to manage risk and enforce
compliance
● Strong stakeholder management and
communication skills
● Problem-solving and decision-making
ability
● High level of integrity and
accountability
KPIs
● City revenue and portfolio growth
● Sales target achievement rate
● Portfolio at risk (PAR) and
delinquency rate
● Recovery success rate
● Asset utilisation and downtime
● Operational cost efficiency
● Customer satisfaction scores
● Compliance and audit outcomes
Benefits
Skills Required
- Bachelor's degree in Business Administration, Operations Management, Finance, or related field
- Minimum of 6 years of progressive experience in operations management (preferably mobility, leasing, logistics, or financial services)
- Proven experience managing multi-functional teams
- Strong understanding of sales operations, credit risk, collections, and asset management
- Strong leadership and people management skills
- Excellent operational and analytical capability
- Ability to manage risk and enforce compliance
- Strong stakeholder management and communication skills
- Problem-solving and decision-making ability
- High level of integrity and accountability
What We Do
Gigmile is a mobility FinTech platform that offers vehicle subscriptions and financial services to gig workers in Africa, aiming to empower them with access to vehicles and improve livelihoods.
