Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will lead the steward teams and ensure seamless operations to deliver exceptional guest experiences. As a Chief Steward, you’re not just supporting strategic oversight of all stewarding operations across the property – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Support inventory control: Assist with daily coordination, distribution, storage and maintenance of essential items – including china, glassware, linen, and silver – ensuring accuracy and availability for all operations
- Monitor sanitation standards: Assist in implementing and overseeing sanitation procedures to ensure compliance with health and safety regulations
- Oversee equipment maintenance: Assist in securing, maintaining, and ensuring the functionality of food service equipment
- Assist with cost management: Track expenses and identify cost-saving opportunities to support departmental efficiency and profitability
- Support team performance and development: Assist with day-to-day team oversight, scheduling shifts, coaching and professional development, conducting evaluations, and recognizing achievements
- Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- High school diploma or equivalent.
- Minimum 5 years’ experience in a 5-star hotel, with at least 1 year as Assistant Chief Steward in an international brand.
- Strong leadership, organizational, and supervisory skills.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Word and Excel.
- Knowledge of HACCP and hygiene standards.
- Ability to work independently and under pressure in a fast-paced environment.
Skills Required
- High school diploma or equivalent
- At least 5 years of experience in a 5-star hotel
- At least 1 year of experience as an Assistant Chief Steward in an international brand
- Strong leadership, organizational, and supervisory skills
- Excellent verbal and written communication skills
- Proficiency in Microsoft Word and Excel
- Knowledge of HACCP and hygiene standards
- Ability to work independently and under pressure in a fast-paced environment
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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