Chief of Staff

What You’ll Be Up To (some examples):

• End-to-End Operational Transformation: Take full ownership of mission-critical transitions—such as the architectural scoping and execution of bringing claims handling in-house—to maximize vertical integration and customer value.
• Scalable Framework Design: Identify systemic inefficiencies within Customer Operations and implement high-performance, scalable frameworks that eliminate friction and drive operational excellence.
• Investor Relations & Strategic Storytelling: Architect high-stakes investor decks and board materials that distill complex operational progress into compelling narratives.
• Insurance Product Innovation: Partner with the Insurance and Underwriting teams to optimize our product lifecycle, ensuring our digital-first approach remains the gold standard in the European SME market.
• Data-Driven Interventions: Collaborate with the Data team to build the advanced dashboards and KPIs necessary to audit your own strategic "interventions," ensuring every shift delivers a measurable, aggressive ROI.
• European Expansion Architecture: Map and harden our end-to-end processes to ensure our rapid expansion across Europe scales with speed without compromising operational stability or customer experience.

Your Profile:

• This role is ideal if you are currently in Consultancy and are tired of just making slides and wants to "own" the implementation and results.
• 10+ years experience, with the ability to grow into a C-level position with a few years
• Background in strategy, business operations, or a previous Chief of Staff role within a fast-growing startup/scale-up.
• You can easily switch from a high-level strategic discussion with the CEO to a detailed workflow audit with a claims handler.
• Ability to take an ambitious, messy idea and transform it into a clear, executable roadmap.
• Highly proactive and organized; you thrive when managing several overlapping timelines and know how to focus on what actually moves the needle.
• A "get it done" mentality. You aren't afraid to roll up your sleeves and do the manual work required to prove a concept before scaling it.

Who this is not for:

• You prioritize a 40-hour work week: We operate in a high-intensity 'startup-plus' environment. This isn't a standard 9-to-5; driving global impact here requires a level of dedication and 'always-on' spirit that goes well beyond the typical 40-hour work week.
• You prefer your comfort zone: We operate at the edge of our capabilities; if you aren't comfortable with constant change and being challenged, you won’t thrive here.
• You prefer to stay high-level: While this is a strategic role, no task is too small. If you aren't willing to roll up your sleeves and get into the "weeds" of execution, this isn't the right fit.
• A steep learning curve feels daunting: We move fast and use cutting-edge AI; you need to be an aggressive self-learner who can master new domains in days, not months.

What we offer:

• Competitive compensation - we want to attract and retain the best so we are offering a compensation package that aligns with that.
• In-office - come join us in our HQ in the center of Amsterdam.
• Grow in a growing company - there’s no better place to develop your talents and learn new skills. Help us show the world that insurance can be simple, transparent and trustworthy.
• Experienced entrepreneurs - work with experienced and dedicated entrepreneurs as part of an international team.
• Energetic environment - as a start-up, we’re different from your usual insurers. We scale rapidly and you can pick your own initiatives, helping us grow as we help more and more customers across Europe.