Chief of Staff to SVP and GM, Employee Experience & AI (Moveworks)

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Chief of Staff to SVP and GM, Employee Experience & AI (Moveworks)
About the Team
At Moveworks from ServiceNow, our technology makes AI work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining our team, you'll be at the forefront of the AI transformation.
Moveworks and ServiceNow have come together to redefine how AI works for the enterprise. By combining ServiceNow's leading workflow automation with Moveworks' Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow - built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.
Role Overview
We are seeking a Chief of Staff to partner directly with the SVP and GM, Employee Experience & AI (Moveworks). This is a highly strategic, execution-driven role designed to extend the reach, effectiveness, and impact of a senior executive operating at the center of one of ServiceNow's most critical growth bets: AI and the enterprise "front door."
This role requires a rare combination of strategic thinking, operational rigor, technical fluency, and executive presence. The Chief of Staff will act as a force multiplier-driving alignment across global teams, unblocking critical initiatives, and ensuring the organization consistently exceeds expectations.
This is not a traditional staff role; it is a high-impact leadership position with visibility across product, go-to-market (GTM), and executive stakeholders.
What You Get to Do in This Role

• Oversee cross-functional processes related to initiatives led by the SVP/GM, including planning, monitoring progress and ensuring execution

• Act as a strategic partner to the SVP/GM, helping prioritize, manage, and execute against a complex and rapidly evolving business agenda

• Drive cross-functional alignment across product, engineering, sales, marketing, and regional leadership (including EMEA and APAC)

• Engage directly with senior leaders (including direct reports and cross-functional executives) to ensure alignment and accountability

• Represent the SVP/GM in internal and external forums, including customer engagements, executive meetings, and strategic discussions

• Set agendas and create content for weekly and offsite meetings and partner with the Communications team to support the SVP/GM in crafting written communications, delivering Town Halls and preparing for external speaking engagements

• Lead and execute special projects that are critical to the success of the business but do not neatly fit within existing organizational structures

• Bring structure to ambiguity, operating effectively in a fast-moving, high-stakes environment

Qualifications
To be successful in this role, candidates should bring:
Experience and Education:

• AI-Native Mindset & Execution: Deep understanding of how AI transforms product development, design workflows and user experiences. You've built AI-powered operations, leveraged AI to increase productivity or led strategic initiatives where AI was central to the solution. You think about AI as core enabler and know how to help teams adopt AI tools to accelerate decision making, automate workflows and unlock new capabilities.

• 12+ years of work experience (or 7+ years post-MBA or equivalent) across strategy, operations, product, and/or GTM roles in AI-native or high-growth tech companies (ie. startups, scaling companies, and/or high-speed growth environments within larger tech organizations) with ideal candidate bringing equal fluency in innovation, speed & scale.

• Prior Chief of Staff or equivalent experience supporting a senior executive in a high-stakes, high-velocity environment - you can point directly to specific actions and work you have driven and measurable business impact and outcomes.
• Bachelor's Degree or equivalent education required; MBA strongly preferred
• Demonstrated experience working directly with customers; strongly prefer prior experience in a customer-facing GTM role (e.g., sales, solutions consulting, partnerships, etc)

Skills, Capabilities & Attributes:

• Technical fluency with the ability to understand AI-driven products and confidently demo solutions to customers while simultaneously engaging credibly with engineering and product leaders and teams

• Strong business acumen across product, sales, and marketing

• Proven ability to influence without authority and navigate complex interpersonal dynamics

• Executive presence with outstanding communication and stakeholder management skills

• Highly operationally rigorous with a bias toward action and results

• Ability to thrive in ambiguity and manage multiple high-priority initiatives simultaneously

• Operates with a high degree of agency, ownership, and customer obsession

Work Location and Travel Requirements

• This role is based out of our Mountainview office and requires in-office presence five days a week

• Travel required: 25% (domestic and international)

Why This Role
This is a unique opportunity to operate at the center of ServiceNow's AI transformation-working directly with senior leadership to shape the future of how enterprises engage with technology. The role offers unmatched exposure, impact, and the opportunity to help define the next chapter of ServiceNow's growth.
JV20
For positions in this location, we offer a base pay of $228,900 - $412,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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