Chief of Staff - Healthcare (Fully Remote)

Who We Are - Motivated by Purpose. Powered by Clinical Expertise.

Founded in 1983, we’re a clinically-driven, tech-enabled utilization management company offering expert clinical reviews, regulatory guidance, and actionable insights to healthcare organizations.

Excellence starts with our people.

WE OFFER

• A competitive compensation package.
• Benefits include healthcare, vision and dental insurance, a generous 401k match, paid vacation, personal time, and holidays.
• Growth and training opportunities.
• A team atmosphere with fun events and prizes scheduled throughout the year.

POSITION OVERVIEW

The Chief of Staff (CoS) to the Chief Medical Officer is a pivotal leadership role that combines strategic advisory, operational oversight, and cross-functional coordination to maximize the CMO’s effectiveness. Acting as a trusted partner, the CoS ensures that the CMO’s vision is translated into actionable plans, measurable outcomes, and sustainable improvements in operational execution without compromising clinical quality. This role requires a deep understanding of healthcare operations, strong business acumen, and the ability to navigate complex organizational structures with diplomacy and discretion. This position is ideal for a highly organized, proactive, and mission-driven professional who thrives in a fast-paced healthcare environment and can balance strategic thinking with hands-on execution.

Roles:

• The CoS will serve as an extension of the CMO’s office, anticipating needs, managing priorities, and ensuring that initiatives are executed with precision.

Major Responsibilities or Assigned Duties:

Strategic Support & Advisory

• Partner closely with the CMO to define, refine, and execute the organization’s clinical strategy, ensuring alignment with the broader corporate mission and regulatory requirements.
• Conduct research, analyze data, and prepare strategic recommendations on emerging healthcare trends, clinical innovations, operational inefficiencies, and policy changes.
• Prepare financial and operational data analysis for senior leadership decision-making, including operational performance outcomes, analyzing and predicting spends for budgeting, and prediction analysis to make recommendations for future departmental needs.
• Develop high-quality briefing materials, executive summaries, and presentations for board meetings, leadership updates, and external engagements.
• Anticipate challenges and opportunities, providing the CMO with actionable insights to support informed decision-making.

Operational Leadership & Project Management

• Oversee the planning, execution, and monitoring of key initiatives led by the CMO’s office, ensuring projects are delivered on time, within scope, and on budget.
• Establish and maintain systems for tracking progress on strategic goals, including dashboards, scorecards, and regular status updates.
• Coordinate with administrative, clinical, and operational leaders to ensure seamless execution of cross-departmental initiatives.

Clinical Program & Quality Oversight

• Partner with Quality Management to support the design, implementation, and evaluation of clinical quality improvement programs and compliance efforts through operational process improvement.
• Collaborate with medical directors, other clinical resources, and quality teams to monitor performance metrics, identify gaps, and drive corrective actions.
• Assist in the implementation of new clients and programs
• Ensure that all initiatives meet or exceed regulatory, accreditation, and ethical standards.

Stakeholder Engagement & Representation

• Serve as a primary liaison between the CMO’s office and internal/external stakeholders, including employed and panel clinicians, executives, and Private Equity firm staff.
• Represent the CMO in select meetings, negotiations, and public forums, ensuring consistent messaging and follow-through.
• Build and maintain strong relationships across the organization to foster collaboration, trust, and alignment.
• Facilitate effective communication between the CMO and other members of the executive leadership team.

Stakeholder Engagement & Representation

• Serve as a primary liaison between the CMO’s office and internal/external stakeholders, including employed and panel clinicians, executives, and Private Equity firm staff.
• Represent the CMO in select meetings, negotiations, and public forums, ensuring consistent messaging and follow-through.
• Build and maintain strong relationships across the organization to foster collaboration, trust, and alignment.
• Facilitate effective communication between the CMO and other members of the executive leadership team.

Skills and Experience: 

• Minimum of 5+ years of experience in a consulting firm with projects in healthcare administration, clinical operations, or executive leadership support.
• Demonstrated experience working closely with senior medical leadership in a payer organization or large healthcare organization; or in an organization using clinical guidelines for process and/or decisioning.
• Proven track record of managing complex projects and driving organizational change.
• Exceptional organizational skills with the ability to manage multiple priorities under tight deadlines.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Excellent written and verbal communication skills, capable of translating complex medical and operational concepts into story-telling PowerPoints, Excel models, or PowerBI Dashboards for diverse audiences.
• High emotional intelligence, discretion, and the ability to handle sensitive information with integrity.
• Adept at building consensus, resolving conflicts, and fostering a culture of collaboration.

Education:

• Bachelor’s degree required; Master’s in Healthcare Administration, Public Health, Business Administration, or related field strongly preferred

Work Environment:

Ability to sit at a desk, utilize a computer, telephone, and other basic office equipment is required. This role is designed to be a remote position (work-from-home).

Diversity Statement:

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



Drug-Free Workplace:

This company is a drug-free workplace. All candidates are required to pass a Background Screen before beginning employment. All newly hired employees will take a Drug Screen, as well as agreeing to all necessary Compliance Regulations on their first day of employment.  Employees are required to adhere to all applicable HIPAA regulations and company policies and procedures regarding the confidentiality, privacy, and security of sensitive health information.

California Consumer Privacy Act (CCPA) Information (California Residents Only):

• Sensitive Personal Info: MRIoA may collect sensitive personal info such as real name, nickname or alias, postal address, telephone number, email address, Social Security number, signature, online identifier, Internet Protocol address, driver’s license number, or state identification card number, and passport number.
• Data Access and Correction: Applicants can access their data and request corrections. For questions and/or requests to edit, delete, or correct data, please email the Medical Review Institute at [email protected]. 

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