Chief Operating Officer

The Chief Operating Officer (COO) provides strategic and operational leadership across PCC Community Wellness Center, overseeing daily operations, organizational strategic planning, external affairs, and nursing and perinatal health services. In collaboration with the Chief Executive Officer (CEO), the COO develops and implements strategies that support operational efficiency, financial sustainability, quality patient care, and community engagement. This position ensures alignment with PCC's mission, strategic goals, regulatory requirements, and evolving community healthcare needs.

       Essential Duties and Responsibilities

       Strategic Planning & Organizational Leadership

• Lead the development, implementation, and monitoring of organizational strategic plans in collaboration with the CEO and senior leadership.
• Translate organizational strategic priorities and Board-approved goals into actionable plans with measurable outcomes and accountability.
• Identify opportunities for organizational growth, service expansion, operational improvements, and financial sustainability.
• Evaluate organizational performance, healthcare trends, and community needs to support long-term planning and decision-making.
• Collaborate with senior leadership in developing annual business plans, departmental goals, and organizational budgets.
• Monitor progress toward strategic objectives and provide regular updates and recommendations to the CEO.
• Support organizational change initiatives and ensure alignment across departments.

Operational Oversight & Management

• Provide executive oversight of day-to-day operations across all PCC locations and assigned departments.
• Ensure consistent implementation of organizational policies, procedures, operational standards, and regulatory requirements.
• Oversee operational performance, staffing resources, patient access, and service delivery to promote efficiency and quality.
• Develop and implement space-planning strategies to accommodate current and future organizational needs.
• Collaborate with department leaders to identify operational challenges and implement effective solutions.
• Establish performance expectations and promote accountability among assigned leadership teams.
• Partner with senior leadership to support financial performance, resource allocation, and cost-effective operations.
• Ensure timely preparation and submission of operational reports required by leadership, funding agencies, and regulatory bodies.

External Affairs, Communications & Community Engagement

• Provide executive oversight of external affairs, including organizational communications, community engagement, partnerships, and development initiatives.
• Develop and maintain strategic relationships with community organizations, healthcare partners, government agencies, and other external stakeholders.
• Represent PCC in community initiatives, professional organizations, and external partnerships as appropriate.
• Support advocacy efforts and initiatives that advance PCC's mission, visibility, and community impact.
• Oversee strategies that strengthen organizational communications, community partnerships, and opportunities for external funding and development.
• Collaborate with leadership to ensure external communications and community engagement initiatives align with organizational priorities.
• Support fundraising, grant development, and other initiatives that contribute to organizational sustainability.

Nursing & Perinatal Health Oversight

• Provide executive oversight of nursing and perinatal health services to ensure alignment with organizational goals, clinical standards, and patient care priorities.
• Partner with the Senior Director of Nursing & Perinatal Health to support operational planning, staffing strategies, resource allocation, and program development.
• Support the development, improvement, and expansion of nursing and perinatal health programs based on organizational priorities and community needs.
• Collaborate with clinical leadership to promote quality improvement, patient safety, regulatory compliance, and consistent care delivery across PCC locations.
• Monitor operational performance, staffing needs, and program outcomes to support efficient and sustainable nursing and perinatal health services.
• Support interdisciplinary collaboration to improve patient access, care coordination, and health outcomes.

Financial Management & Performance Improvement

• Collaborate with the CEO, CFO, and senior leadership in developing and monitoring organizational budgets and financial priorities.
• Identify opportunities to improve operational efficiency, maximize resources, and support financial sustainability.
• Establish and monitor operational performance indicators to evaluate departmental effectiveness.
• Promote continuous quality improvement initiatives that strengthen patient care, service delivery, and organizational performance.
• Ensure operational decisions align with organizational financial goals and available resources.

Executive Leadership & Collaboration

• Serve as a key member of the executive leadership team and strategic advisor to the CEO.
• Collaborate with the CEO in implementing organizational priorities, policies, and strategic initiatives.
• Provide leadership, guidance, and accountability to assigned department directors and senior leaders.
• Promote collaboration, communication, and coordination across clinical, administrative, and operational departments.
• Support leadership development, succession planning, and organizational effectiveness.
• Keep the CEO informed of significant operational matters, organizational risks, and emerging healthcare issues.
• Serve as a resource to the Board of Directors on operational and strategic matters as requested by the CEO.
• Represent the CEO in organizational meetings and initiatives as delegated.
• Perform other duties as assigned.

The Chief Operating Officer must demonstrate strong executive leadership, strategic planning, and operational management skills within a complex healthcare environment.

Required knowledge and skills include:

• Executive leadership and organizational management.
• Business development and strategic planning.
• Healthcare operations and financial management.
• Organizational development and change management.
• External affairs, community partnerships, and stakeholder engagement.
• Nursing operations and perinatal health program oversight.
• Performance improvement and quality management.
• Healthcare regulatory compliance and risk management.
• Resource allocation, budgeting, and operational efficiency.
• Strong communication, collaboration, and decision-making abilities.

Education Required

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or a related field required.
• Master's degree in Healthcare Administration, Business Administration, Public Health, or a related field preferred.

Work Experience

• Minimum of three years of progressive senior leadership or executive management experience in healthcare or an organization of comparable size and complexity.
• Demonstrated experience overseeing multidisciplinary teams, organizational operations, and strategic initiatives.
• Experience in organizational strategic planning, financial management, and performance improvement.
• Experience working within a Federally Qualified Health Center (FQHC) or community health center preferred.
• Knowledge of FQHC regulations, healthcare reimbursement, and managed care organizations preferred.
• Experience overseeing clinical programs, external affairs, community engagement, or development initiatives preferred.

Competencies Required

• Strong leadership skills with the ability to guide teams and promote accountability.
• Excellent interpersonal, communication, negotiation, and conflict-resolution skills.
• Strategic thinking with the ability to translate organizational priorities into measurable results.
• Strong organizational and analytical skills with the ability to manage competing priorities.
• Sound judgment, discretion, and the ability to make informed decisions in a complex healthcare environment.
• Ability to work collaboratively with executive leadership, clinical teams, community partners, and external stakeholders.
• Commitment to quality patient care, health equity, and PCC's mission of serving diverse communities.

Physical & Work Environment Requirements

• Ability to work effectively in both clinical and administrative settings.
• Sitting for extended periods of time.
• Frequent computer and telephone use.
• Ability to lift up to 15 pounds.
• Required travel between PCC locations and occasional external meetings or events.
• Flexible work hours based on organizational and operational needs.

Core Competencies & Other Skills

• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Attention to detail and commitment to accuracy, accountability, and compliance.
• Ability to work independently and collaboratively across departments.
• Professional judgment, discretion, and adaptability in a fast-paced healthcare environment.
• Ability to build effective relationships with internal and external stakeholders.
• Commitment to PCC's mission, health equity, and service to diverse communities.