At North Okaloosa Medical Center, we believe in providing convenient care in a comfortable setting. With the help of more than 600 employees, 150 physicians on staff and more than $12 million of recent capital upgrades and renovations, we have created a caring place where clinical experience and advanced technology blend seamlessly with sincerity and compassion.
We pride ourselves on having a unique dedication to the community hospital experience. While we believe it's vital to stay up to date with technology, we will never lose sight of what's truly important – the human interaction that is crucial to providing quality care.
The goal is to anticipate the needs and exceed the expectations of patients and their families, ALWAYS. North Okaloosa Medical Center stands ready to meet the healthcare needs of the region. We are very proud of the services we provide and it is our goal to make you proud to choose North Okaloosa Medical Center.
In 2010, North Okaloosa Medical Center began construction on a $22 million expansion project, enlarging the flagship facility to a 150-bed hospital. The healthcare system also includes an outpatient care center and an ambulatory surgery center, as well as primary care clinics in Crestview.
Job Summary
The Chief Operating Officer (COO) is responsible for the overall operational management and strategic execution of non-nursing departments within the hospital. This role oversees key business functions including patient throughput, service line development, resource utilization, operational efficiency, and revenue growth. The COO collaborates with the Chief Executive Officer (CEO), Chief Financial Officer (CFO), and other senior leaders to ensure financial sustainability, regulatory compliance, and exceptional patient care outcomes. This position is also designed to develop future executive leaders, with the expectation of preparing for a potential promotion to a Chief Executive Officer role at another location. As part of the CEO Development Program, this position will require relocation within an acceptable timeframe for promotion/transfer.
Essential Functions
- Provides operational oversight of assigned non-nursing departments, ensuring high-quality service delivery, efficiency, and cost-effectiveness.
- Collaborates with the CEO and CFO to develop, monitor, and manage strategic business plans and financial goals, including revenue growth and expense control.
- Drives process improvement initiatives that enhance patient throughput, resource utilization, and operational outcomes.
- Partners with the CEO to identify opportunities for business development, service line expansion, and physician recruitment aligned with community needs.
- Supports medical staff relationships by addressing operational concerns, facilitating communication, and strengthening physician engagement.
- Reviews department-level performance metrics and collaborates with managers on corrective action plans and ongoing improvement.
- Coaches and mentors department leaders to build leadership capacity, identify development opportunities, and share operational best practices.
- Contributes to budgeting and capital planning, ensuring resources are allocated effectively to support strategic priorities.
- Ensures operations comply with internal policies, external regulations, and accreditation standards.
- Participates in executive leadership meetings, strategic planning activities, and board presentations as requested.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- Bachelor's Degree in Healthcare Administration, Business Administration, or related field required
- Master's Degree in Business Administration (MBA), Healthcare Administration (MHA), or related field preferred
- 7-9 years of progressive healthcare leadership experience, including 3–5 years in operational or executive-level management roles with responsibility for multiple departments or service lines required
- Prior experience overseeing multiple hospital departments or service lines preferred
Knowledge, Skills and Abilities
- Strong executive leadership and strategic planning skills, with the ability to drive operational performance and lead cross-functional initiatives.
- Advanced knowledge of hospital operations, including finance, facilities, ancillary services, and regulatory compliance.
- Exceptional business acumen, including the ability to interpret financial statements, drive cost control strategies, and support revenue growth.
- Excellent interpersonal and communication skills, with the ability to build credibility with physicians, department leaders, and external stakeholders.
- Demonstrated ability to develop, coach, and retain high-performing teams, fostering accountability and continuous improvement.
Skills Required
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field
- Master's degree in Business Administration, Healthcare Administration, or a related field
- 7-9 years of progressive healthcare leadership experience
- 3-5 years in operational or executive-level management roles with responsibility for multiple departments or service lines
- Prior experience overseeing multiple hospital departments or service lines
- Strong executive leadership and strategic planning skills
- Advanced knowledge of hospital operations, finance, facilities, ancillary services, and regulatory compliance
- Business acumen, including interpreting financial statements, cost control, and revenue growth
- Excellent interpersonal and communication skills
- Ability to develop, coach, and retain high-performing teams
Community Health Systems Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Community Health Systems and has not been reviewed or approved by Community Health Systems.
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Healthcare Strength — Stated offerings include medical, dental, vision, and prescription coverage, alongside life and disability insurance. Coverage breadth is presented as a core part of the package across affiliated hospitals.
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Leave & Time Off Breadth — Paid time off for vacation, holidays, and illness is part of the package. Time-away benefits are included as a standard element across roles and facilities, subject to local terms.
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Wellbeing & Lifestyle Benefits — Tuition assistance, student-loan support, and license or certification reimbursement are emphasized, particularly for clinical roles. These programs can reduce education costs and support ongoing professional development.
Community Health Systems Insights
What We Do
Community Health Systems, Inc. is one of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own, operate or lease more than 80 hospitals in 16 states with approximately 15,000 licensed beds. Affiliated hospitals are dedicated to providing quality healthcare for local residents and contribute to the economic development of their communities. Based on the unique needs of each community served, these hospitals offer a wide range of diagnostic, medical and surgical services in inpatient and outpatient settings.
