Chargeback Specialist [12 month Fix-Term]

We are looking for a Chargeback Specialist/Analyst to join our Customer Operations department. You will be a financial investigator,  your primary task is to investigate disputed transactions to try to learn more about why disputes are occurring and how they can be resolved or prevented.

Responsibilities 

• Determine which chargebacks to accept and which to fight.
• Prepare evidence for chargeback replies.
• Analyze account history and trends and take appropriate actions on accounts.
• Identify cases of fraud, interacting with the risk team.
• Contact merchants  to collect as much evidence as possible to fight chargebacks.
• Respond to chargeback alerts accurately and in a timely manner while adhering to rules and regulations.
• Answer concerns from other departments regarding chargeback.

Must Have:

• At least 6+ months of experience in chargebacks or dispute processing
• Fluent in Italian & English 
• Strong attention to detail and accuracy.
• Excellent time management and organizational skills.
• Proven ability to solve problems quickly and efficiently.
• Strong interpersonal, communication, and presentation skills.
• Able to perform well under pressure.Capable of multitasking.

Nice to have:

• Extra language knowledge (French or Spanish)
• Proactive mindset, with the ability to suggest improvements to processes and systems
• Proficiency with basic computer applications, such as Google suite, Microsoft Windows, Word, and Excel

Hiring process:

1. A quick chat with one of our Talent Acquisition team members;
2. A first interview with the hiring manager to deep dive into your attitude and motivation;
3. A final chat with Simone (our CEO) where he will share and assess the Scalapay Values.