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The Role
Entry-level chargeback analyst responsible for daily chargeback reporting, managing exception email inboxes, responding to bank partners, reviewing MX chargebacks, assisting with retrievals and disputes (Visa, GMAP, VCMP, Pin Base), enforcing policies, and notifying management of incidents. Shift transitions from evening to day.
Summary Generated by Built In
Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fin-tech products & solutions.
We are an emerging payments powerhouse that offers a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive.
We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods.
Priority is an employee-first organization and we continually strive to ensure their professional and personal success supported by employee-friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success.
About Role:
Are you ready to take your career to the next level in the world of financial services? Join us as a Payment Operations, Analyst where you’ll play a crucial role in managing and supporting cash management products. This is your opportunity to work with a dynamic team, engage with diverse clients, and drive operational excellence. Be a part of the team that values innovation, client satisfaction and professional growth.
Chargeback Analyst Job Description:
Entry level position that works under immediate supervision. Provides
assistance to a variety of daily tasks to ensure chargebacks and exposures are maintained and mitigated.
Investigates any incidences that may result in asset loss and notifies management.
The candidate will be responsible for completing daily chargeback reporting and maintaining department email inbox.
Duties Include:
- Manage the Exception and Chargeback email boxes
- Respond to the bank partners regarding chargeback and dispute notifications.
- Review large incoming MX chargebacks
- Assist and respond to the Retrieval Reports
- Assist with Visa violations from First Data and TSYS
- Assist with GMAP violations from First Data and TSYS
- Assist with VCMP violations
- Assist with Pin Base Disputes for TSYS and FD
- Comply with and enforce company policies and procedures
- Provide regular and predictable attendance considering any rights to leaves provided by law or company policy
- Evening to Day Shift
Requirements
Skills
- Must be able to work independently
- Ability to multitask, prioritize, and meet deadlines
- Strong attention to detail
Benefits
- 5 Day Working Week
- One Complimentary Meal per Day
- Internet Reimbursement
- Gym Reimbursement
- Group Medical Insurance
- Mental Health Support Benefits
- Relocation Assistance (if applicable)
Skills Required
- Entry-level position; works under immediate supervision
- Must be able to work independently
- Ability to multitask, prioritize, and meet deadlines
- Strong attention to detail
- Provide regular and predictable attendance; able to work evening-to-day shift
Priority (prioritycommerce) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Priority (prioritycommerce) and has not been reviewed or approved by Priority (prioritycommerce).
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Healthcare Strength — Core coverage includes medical, dental, and vision, with added mental‑health support via Lyra. Feedback suggests these elements create a solid baseline rather than a bare‑bones package.
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Retirement Support — A 401(k) with company match is part of the offering. Feedback suggests confirming match formula and vesting to understand the plan’s full value.
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Leave & Time Off Breadth — Time‑off policies include unlimited PTO after the first year in many roles. Feedback suggests this flexibility is valued even as usage norms can differ by team.
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The Company
What We Do
Priority is for leaders who want to challenge tradition and drive impact, no matter their title or industry. We combine payables, merchant services, and banking and treasury solutions into one unified commerce engine — so leaders are primed to accelerate cash flow and optimize working capital.
